Dedicated Manager at White Castle for over 5 years. Great interpersonal skills while being able to still work effectively on my own with a detailed outcome in mind. Effective service plumber with efficiency, and customer service in mind. Capable of learning and implementing various methods of operations quickly and safely with a job done right the first time outlook.
Overview
10
10
years of professional experience
Work History
Operations Assistant
Brio Tuscan Grille
2024.01 - Current
Solved problems timely and effectively, ensuring customer satisfaction.
Assisted operations manager with planning of routine operations and special projects.
Collaborated with other departments to foster smooth operation of daily processes.
Prepared and delivered operational performance reports to inform management.
Promptly addressed customer inquiries and complaints to foster swift resolution.
Assisted in development of standard operating procedures to maintain consistency and accuracy across all tasks.
Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
Plumber
Mr. Rooter Plumbing, Inc.
2023.07 - 2023.12
Repaired plumbing systems, components, and equipment.
Installed valves, hangers, supports, and flanges inside piping systems.
Installed new piping systems in various types of buildings following local building codes and regulations.
Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Inspected sewers and piping systems to assess quality and condition.
Filled pipe systems with water and air to determine location of leaks.
Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
Cut and drilled holes in walls to permit passage of pipes.
Apprentice Plumber
Roto-Rooter Plumbing & Water Cleanup
2023.03 - 2023.07
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Installed plumbing systems and fixtures in residential and commercial properties.
Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
Installed water heaters and sump pumps in alignment with industry best practices to support customer satisfaction.
Security Officer
Inter-Con Security Systems Inc.
2023.01 - 2023.05
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Manager
White Castle
2016.09 - 2022.12
Technician
Valvoline
2018.04 - 2018.11
Cashier
Flying J
2016.04 - 2018.09
Computer technician/diagnostics
Capital university
2014.08 - 2015.04
Education
Honors Diploma -
Hamilton Township Highschool
Columbus, OH
05.2014
Skills
Adaptive
Ability to Learn Quickly
Detail-oriented
Effective Team Leader
Always on time
Good time management skills
Critical thinking and problem solving
Focused
Initiative
Communication Skills
Professional and Friendly
Customer Support
Positive Attitude
Timeline
Operations Assistant
Brio Tuscan Grille
2024.01 - Current
Plumber
Mr. Rooter Plumbing, Inc.
2023.07 - 2023.12
Apprentice Plumber
Roto-Rooter Plumbing & Water Cleanup
2023.03 - 2023.07
Security Officer
Inter-Con Security Systems Inc.
2023.01 - 2023.05
Technician
Valvoline
2018.04 - 2018.11
Manager
White Castle
2016.09 - 2022.12
Cashier
Flying J
2016.04 - 2018.09
Computer technician/diagnostics
Capital university
2014.08 - 2015.04
Honors Diploma -
Hamilton Township Highschool
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