PHOEBE (RILEY )MARTIN
Omaha
Summary
Hard-working Professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Customer Service/eCommerce Supervisor
Whole Foods Market
10.2022 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Work experience that has required the use of advanced computer programs and the ability to quickly learn and use software
Customer Success Specialist
Documo Inc
08.2021 - 10.2022
- Handled a large volume of customer requests and issues through phone, email, and chat channels
- Responsible for delegating time to each daily task as appropriate when down time was available
- Handling complex issues with APIs, Front End, and Back End parts of the product and delegating bugs to the appropriate teams
- Staff Supervision, and Staff Training
Customer Service Team Lead
Walmart eCommerce
08.2019 - 08.2021
- Working with management to coordinate and help develop a productive team
- Trained new hires as they come into production for the company and facilitating refresher training courses
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
- Identifying trends with customers to ensure a seamless transition into a new site
Education
Associate's Degree - New Media And Sports Technology
Iowa Western
Council Bluffs, IA05.2018
Skills
- Inventory Management
- Customer Service
- Team Leadership
- Training and Development
- Problem Solving
- Trend Analysis
- Data analytics
- Customer service
Timeline
Customer Service/eCommerce Supervisor
Whole Foods Market
10.2022 - Current
Customer Success Specialist
Documo Inc
08.2021 - 10.2022
Customer Service Team Lead
Walmart eCommerce
08.2019 - 08.2021
Associate's Degree - New Media And Sports Technology
Iowa Western
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