Quiene Bradford
Omaha
Summary
Dynamic Loan Servicer with proven expertise at Northend Teleservices in enhancing customer satisfaction and reducing delinquencies through tailored communication strategies. Skilled in loan documentation and client relationship building, I excel in fast-paced environments, consistently delivering results while fostering teamwork and maintaining adherence to deadlines.
Loan servicing professional with proven history of managing loan portfolios and ensuring regulatory compliance. Accomplished in optimizing loan processing operations to improve efficiency and customer satisfaction. Reliable team player known for adaptability and achieving results through collaboration and attention to detail.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Loan Servicer
Northend Teleservices
09.2023 - Current
- Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and offering assistance when needed.
- Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
- Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
Customer Service Representative
Northend Teleservices
05.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Loan Servicer
Northend Teleservices
11.2021 - 10.2022
- Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and offering assistance when needed.
- Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
Cashier
Dollar Tree
12.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook
Casey's
09.2016 - 12.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
KFC
06.2015 - 09.2016
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
No Degree - Automotive Engineering
Metropolitan Community College
Omaha, NE10-2011
High School Diploma -
Northwest High School
8204 Crown Point Ave Omaha NE 6813405-2010
Skills
- Strong communication skills
- Organizational growth
- Client relationship building
- Loan documentation
- Adherence to deadlines
- Time management proficiency
- Teamwork
- Customer service
- Problem-solving abilities
Timeline
Loan Servicer
Northend Teleservices
09.2023 - Current
Customer Service Representative
Northend Teleservices
05.2022 - 10.2022
Loan Servicer
Northend Teleservices
11.2021 - 10.2022
Cashier
Dollar Tree
12.2018 - 06.2020
Cook
Casey's
09.2016 - 12.2018
Cook
KFC
06.2015 - 09.2016
No Degree - Automotive Engineering
Metropolitan Community College
High School Diploma -
Northwest High School
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