Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Quwalyn Lee

Bellevue,NE

Summary

Dynamic Customer Service Sales Representative with a proven track record at McDonald's, enhancing annual sales revenue by identifying customer needs and delivering tailored solutions. Skilled in relationship building and active listening, I excel in high-pressure environments, ensuring customer satisfaction and loyalty while fostering a positive team culture resulting in adding value to our community.


Secondary Phone Number: 4027698995

Overview

1
1
year of professional experience

Work History

Customer Service Sales Representative

McDonald's
09.2024 - Current
  • Increased annual sales revenue by more than 5% percent by identifying customer needs and recommending appropriate products or services.
  • Negotiated solutions in challenging situations resulting in retaining long-term loyalty and expanded client base boost sales revenue.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managed high traffic volume of 80+ customers hourly, ensuring timely response and effective resolution to all customer concerns enhancing overall customer satisfaction rates.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Assisted in training of new hires, sharing best practices and company policies.

Lawn Care, Tree Services, Clean Ups

Tree Wranglers
08.2025 - Current
  • Develop and maintain effective working relationships with clients to secure repeat jobs.
  • Increase client retention through consistent delivery of high-quality care services.
  • Excellent communication skills, both verbal and written.
  • Demonstrate respect, friendliness and willingness to help shape and care for our community wherever needed.

Education

GED -

Metropolitan Community College
Omaha, NE
11-2025

Skills

  • Customer service
  • Time management
  • Active listening
  • Product knowledge
  • Data entry
  • Incoming Traffic and call management
  • Relationship building
  • Goal oriented

Languages

Spanish
Native or Bilingual

Timeline

Lawn Care, Tree Services, Clean Ups

Tree Wranglers
08.2025 - Current

Customer Service Sales Representative

McDonald's
09.2024 - Current

GED -

Metropolitan Community College

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Quwalyn Lee