RACHEL PLUMMER
Omaha
Summary
Seeking a position dedicated to helping both the company and its clients by providing professionalism and customer service. Seeking to bring my well-rounded skill set to contribute to the team.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
BigIron Auctions
08.2023 - Current
- Develop and maintain strong working relationships with our sale representatives within assigned territory.
- Expedite the lien release process by effectively collaborating with lenders.
- Manage high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedite the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Optimize website content with up-to-date information on current auctions, item descriptions, images, and other relevant details for potential bidders.
Freight Broker/Administrative Coordinator
Able Transport Solutions
10.2021 - 06.2023
- Verified the freight and carriers met the standard guidelines required for transportation.
- Negotiated competitive rates with carriers, resulting in cost profits for the company.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Executed billing tasks and recorded information in company databases.
Dispatch/Billing Coordinator
Omaha Electric Company
07.2020 - 10.2021
- Accountable for scheduling jobs while also addressing the needs and circumstances of customers.
- Dispatched electricians, equipment, and materials to service projects or job sites.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Arts - Journalism, Print
University of Nebraska-Lincoln
Skills
- Quality assurance and control
- Effective and attentive in written and oral communications
- Critical thinking
- Management of people with varying backgrounds and skillsets
- Friendly, positive attitude
- Risk management
- Customer service
- Time management
Timeline
Operations Coordinator
BigIron Auctions
08.2023 - Current
Freight Broker/Administrative Coordinator
Able Transport Solutions
10.2021 - 06.2023
Dispatch/Billing Coordinator
Omaha Electric Company
07.2020 - 10.2021
Bachelor of Arts - Journalism, Print
University of Nebraska-Lincoln
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