Racquel Anderson
North Platte
Summary
Service-oriented individual with demonstrated organizational abilities to guarantee smooth operation, the capacity to prioritize while multitasking, and the ability to coordinate schedules.
Overview
24
24
years of professional experience
Work History
Phlebotomist
Caledonia Medical Laboratory
Kingston
01.2023 - 12.2025
- Collected specimen from patients on base, patient's home, and hospital rooms.
- Verified specimen information, completed data entry and matched patient information to specimens.
- Documented receipt of specimen in electronic medical record system.
- Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations.
- Maintained specimen integrity from collection point up to transporting to technical staff.
- Explained collection procedures to educate and pacify anxious patient and administered first aid, if necessary.
- Adhered strictly to infection mitigation process, disease control standards and safety protocols.
- Fostered professional relationship with patients to build trust and ease discomfort during procedure.
Supervisor And Teacher
Liguanea Preparatory Nursery
Kingston
09.2022 - 12.2022
- Directed a team of six(6) caregivers, serving over thirty(30) toddlers.
- Monitored cleaning and maintenance program, keeping facilities fit for students' needs.
- Monitored classes to reinforce learning objectives.
- Mentored caregivers in techniques for managing classrooms.
- Maintained records.
- Planned and prepared age-appropriate lessons.
- Recruited caregivers.
Acting Children's Officer
Child Protection and Family Services Agency
St. Thomas
06.2002 - 09.2022
- Coordinated case management for individual, family, and group counseling, and other services depending on clients' needs.
- Addressed critical issues with prompt response and crisis intervention services.
- Developed, implemented, evaluated, and reviewed client- specific needs and care plans.
- Demonstrated clinical independence, knowledge, and judgement as key member of multifaceted care strategy.
- Educated clients and families on community resources, advance directives, guardianship, commitments, benefits, and other elements specific to individual cases.
Acting Child Diversion Officer (internship)
Child Diversion
St. Thomas
06.2021 - 08.2021
- Assisted in psycho-social evaluation of young offenders to protect them and others.
- Prepared case management files.
- Participated in assessments and developed individual interventional programs based on individual clients' offence and holistic needs.
- Sought after mentors for Mentorship program.
- Attended court and police stations.
Receptionist
Total Care Medical
Morant Bay, St. Thomas
04.2019 - 06.2021
- Handled sensitive information with confidentiality, adhering to data protection policies.
- Shared information about office hours, procedures, and requirements to solve patients' enquiries, face-to-face and via telephone.
- Actioned administration tasks in line with company's procedure.
- Operated POS system, processed transactions and issued receipts.
- First point of contact for new and returning patients.
- Updated and managed digital and physical office records.
- Maintained inventory of office supplies and reordered as needed to avoid shortages.
- Entered accurate data into database.
Phlebotomist
Hi-Tech MDRL Limited
St. Thomas
12.2016 - 02.2021
- Instructed patient according to laboratory test requested by Doctors.
- Performed venipuncture
- Manually recorded patients' information and match with retrieved samples.
- Cleaned, sanitized, and maintained office equipment and work areas according facility standards.
- Maintained samples integrity from collection point to transporting to technical staff.
- Collected payments via debit/credit / insurance card or cash.
- Generated patients' receipt of payment.
Education
Bachelor of Science - Child and Adolescent Development
University of Technology
Kingston, Jamaica11-2022
Minor - Supervisory Management
University of Technology
KingstonGender-Based Violence
Bureau of Gender Affairs
Kingston07-2022
Skills
- Conflict Resolution
- Innovative
- Resourceful
- Interpersonal skills
- Accountability
- Analytical thinking
- Flexibility
- Goal Oriented
- Decision-making
- Problem-solving
- Good-listener
- Planning and Organizing
Accomplishments
- Child and Adolescent Development Department Award: Excellence in Research 2021-2022
- Morant Bay High School: First in Form 3R 2003-2004
Timeline
Phlebotomist
Caledonia Medical Laboratory
01.2023 - 12.2025
Supervisor And Teacher
Liguanea Preparatory Nursery
09.2022 - 12.2022
Acting Child Diversion Officer (internship)
Child Diversion
06.2021 - 08.2021
Receptionist
Total Care Medical
04.2019 - 06.2021
Phlebotomist
Hi-Tech MDRL Limited
12.2016 - 02.2021
Acting Children's Officer
Child Protection and Family Services Agency
06.2002 - 09.2022
Minor - Supervisory Management
University of Technology
Gender-Based Violence
Bureau of Gender Affairs
Bachelor of Science - Child and Adolescent Development
University of Technology