Anabel Castellanos
La Vista
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rotellasbakery
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Receptionist
Hampton Inn
07.2024 - 04.2025
- Greeted guests with professionalism and a positive attitude.
- Resolved guest complaints efficiently and empathetically.
- Provided tailored recommendations to improve guest experience.
Cafe Barista
Barnes and Noble
05.2022 - 07.2024
- Prepared and served customer orders accurately and promptly.
- Maintained a clean, organized, and safe work environment.
- Promoted a friendly and collaborative team atmosphere.
- Enforced health and safety protocols consistently.
Sales associate
Five Below
03.2021 - 12.2021
- Managed and organized high-volume inventory.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and orderliness of retail space.
Sales associate
Ulta Beauty
06.2020 - 03.2021
- Delivered exceptional customer service with a friendly demeanor.
- Collaborated with team members to meet sales goals.
- Contributed to a positive and supportive work environment.
Education
High School Diploma -
Ralston High School
Ralston, NE05.2018
Skills
- Customer Service & Communication:
- Bilingual communication in English and Spanish
- Attentiveness
- Compassionate
- Patient-focused care
- Collaborative teamwork
- Collaboration
- Trustworthy
- Teamwork
- Flexible problem-solving
- Proactive mindset
- Diligent and organized
- Time Management
- Sense of Urgency
- Problem Solving
- Clerical Work
OTHER EDUCATION
- Nursing Assistant Certification (CNA) – Ralston High School
- Latina Summer Academy Graduate – College of Saint Mary
Timeline
Receptionist
Hampton Inn
07.2024 - 04.2025
Customer Service Representative
Rotellasbakery
05.2024 - Current
Cafe Barista
Barnes and Noble
05.2022 - 07.2024
Sales associate
Five Below
03.2021 - 12.2021
Sales associate
Ulta Beauty
06.2020 - 03.2021
High School Diploma -
Ralston High School