Summary
Overview
Work History
Education
Skills
Timeline
Generic

REBECCA CAIN

Omaha

Summary

Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.

Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.

Overview

22
22
years of professional experience

Work History

Assistant Site Leader

Tommys Express Carwash
01.2025 - Current
  • Coordinated site operations, ensuring compliance with safety regulations and operational standards.
  • Streamlined communication between teams to enhance project efficiency and reduce delays.
  • Developed training materials for new staff, improving onboarding processes and knowledge retention.
  • Implemented process improvements that increased overall team productivity and workflow effectiveness.
  • Led team meetings to align objectives, address challenges, and promote collaborative problem-solving.

Dispatcher/Customer Service

Midlands Testing Services
08.2023 - 09.2024
  • Essential Functions/Competencies
  • Answering or making calls to clients and subcontractors to gather or convey testing information.
  • Engaging in active listening with callers, confirming or clarifying information.
  • Respond to any issues that arise with collectors or clients, and document the steps taken in the resolution.
  • Use computers to communicate testing details and scheduling information to collectors and clients.
  • Constantly operate a computer and other office productive machinery, such as a copy machine and computer printer.
  • Prioritize and organize calls according to urgency.
  • Ability to learn the applicable Department of Transportation regulations.
  • Building relationships with clients, collectors and other employees based on trust and reliability.
  • Reviewing documentation for errors and accurately entering data into databases in an efficient manner.
  • Taking part in training and other learning opportunities to expand knowledge of client and company protocols as well as the Department of Transportation regulations.

Bartender/Server

Pat and Mike’s Bar and Grill
07.2018 - 01.2021
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Long Term Disability Claims Manager

Mutual of Omaha
10.2017 - 06.2019
  • Determines covered insurance losses by studying provisions of a policy or certificate.
  • Establishes proof of loss by studying documentation and assembling additional information from outside sources.
  • Documents specific claims by completing and recording forms, reports, logs, and records.
  • Analyzes insurance claims to prevent fraud.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.
  • Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
  • Maintains quality customer service by following customer services practices and responding to customer inquiries.
  • Provides legal support by assembling documentation for settlement action.
  • Protects operations by keeping claims information confidential.
  • Maintains a good relationship with insurance departments.

Office Clerk - Utilities

Bank of the West
09.2014 - 07.2017
  • Knowledge of business English, spelling, arithmetic, punctuation, filing and grammar, and possession of a superior vocabulary.
  • Ability to work effectively with the public and other employees, providing exceptional customer service to all.
  • Ability to make decisions recognizing established precedents and practices, and to use resourcefulness and tact in meeting new situations.
  • Ability to establish and maintain effective working relationships with other employees, department heads, and the general public.
  • Skill in the operation of devices using alphanumeric keyboards.
  • Ability to understand and follow oral and written instructions.
  • Ability to learn new skills and information and retain this knowledge.
  • Ability to work scheduled hours.
  • This position may require evenings, weekends, overtime, on-call hours, and/or rotating schedules when assisting other utilities or departments.
  • Ability to learn computer software packages.
  • Ability to work well with a variety of individuals, including co-workers, supervisors, and the public.

Monetary Specialist

Bank of the West
07.2014 - 06.2017
  • Responsible for the timely and accurate posting of monies to consumer loan, and line of credit products.
  • Reviews for fees, overpayments, and returns for both real estate and non-real estate products to ensure compliance with federal regulations while providing a high level of customer service to both internal and external customers.
  • Reconciling daily transactions
  • Performs the necessary research to validate proper level of authorization on requests prior to processing monetary fee waiver transactions in varying amounts.
  • Notepads/documents all conversations held with customer, branch or third party updating any information regarding work processed.
  • Reviews, logs, and submits daily personal tracking log.
  • Opens, sorts, and processes incoming mail.

Balance Clerk

Fiserv
03.2008 - 09.2014
  • Investigating, re-entering, and balancing check items that reject under normal processing, which includes balancing and verifying that debits and credits on grouped check and bank transaction items are equal, investigating, re-entering/MICR encoding, and balancing rejected items.

Check Processing Clerk

FNBO - First National Bank of Omaha
01.2004 - 10.2007
  • Manage the check processing function. Responsibilities include encoding information at the bottom of checks, payment coupons, and deposit slips. Once you encode the check, machines debit or credit the proper accounts with the correct amount of money.
  • Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Education

High School - Diploma

North High School
Omaha, NE
05.2004

Associate of Applied Science - Business Management

Metro Community College
Omaha, Ne

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Customer service
  • Staff training and development
  • Dependable and responsible
  • Excellent communication

Timeline

Assistant Site Leader

Tommys Express Carwash
01.2025 - Current

Dispatcher/Customer Service

Midlands Testing Services
08.2023 - 09.2024

Bartender/Server

Pat and Mike’s Bar and Grill
07.2018 - 01.2021

Long Term Disability Claims Manager

Mutual of Omaha
10.2017 - 06.2019

Office Clerk - Utilities

Bank of the West
09.2014 - 07.2017

Monetary Specialist

Bank of the West
07.2014 - 06.2017

Balance Clerk

Fiserv
03.2008 - 09.2014

Check Processing Clerk

FNBO - First National Bank of Omaha
01.2004 - 10.2007

High School - Diploma

North High School

Associate of Applied Science - Business Management

Metro Community College

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REBECCA CAIN