Rebecca Cooper
Ralston
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Bluebird Montessori Preschool
07.2021 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Shift Supervisor
Applebees
09.2013 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
No Degree - Montessori Education
North American Montessori Center
Online08-2022
High School Diploma -
Oak Park High School
Kansas City, MO05-2006
Skills
- Customer communication
- Problem solving
- Behavior management
- Oral communication
- Lesson planning
- Teaching strategies
- Skills development
Timeline
Assistant Teacher
Bluebird Montessori Preschool
07.2021 - Current
Shift Supervisor
Applebees
09.2013 - 07.2021
No Degree - Montessori Education
North American Montessori Center
High School Diploma -
Oak Park High School
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