Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Del Valle

Elkhorn

Summary

Dynamic and proactive professional with strong problem-solving abilities and a commitment to continuous learning. Excellent communication skills enhance collaboration and foster team success. A proven track record of reliability and adaptability ensures swift mastery of new concepts and challenges. Eagerness to tackle new opportunities with dedication and enthusiasm drives organizational objectives forward. Focused on leveraging strengths to contribute meaningfully to team achievements and overall growth.

Overview

15
15
years of professional experience

Work History

Dedicated Breakdown Agent

Werner Enterprises
03.2022 - Current
  • Managed client relationships, ensuring satisfaction and retention through personalized service.
  • Developed and maintained positive, working relationships with customers, drivers and vendors.
  • Maintained accurate records of communications, transactions, policies, and other relevant documentation for seamless operations within the company systems.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Implemented customer feedback mechanisms to refine service delivery and improve client experience.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Trained and mentored junior agents, fostering professional development and performance improvement.
  • Informed clients of policies and procedures.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.

Patient Access Representive

Ortho Nebraska
06.2015 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior Laboratory Analyst

Marshfield Food Saftey
07.2010 - 08.2014
  • Led laboratory teams in implementing quality control protocols for food safety analysis.
  • Mentored junior analysts on laboratory procedures and best practices, fostering professional growth.
  • Conducted complex analyses of food samples, ensuring compliance with regulatory standards.
  • Oversaw maintenance and calibration of laboratory equipment to ensure operational efficiency.
  • Analyzed data trends to identify areas for improvement in testing processes and efficiencies.
  • Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
  • Assisted in ordering laboratory supplies and necessities to maintain appropriate level of inventory.
  • Cleaned and removed biohazard waste and inventory within laboratory to comply with health and safety regulations.
  • Improved laboratory efficiency by streamlining sample processing and data analysis procedures.
  • Maintained a safe working environment by strictly adhering to safety protocols and proper handling of hazardous materials.
  • Trained new hires on company policies, laboratory protocols, instrument operation, data analysis techniques, promoting a positive work culture.

Education

General Education -

El Dorado Springs High School
El Dorado Springs, MO
05.2019

Skills

  • Positive attitude
  • Strong communication
  • Customer service and care
  • Problem-solving
  • Goal-oriented mindset
  • Organizational skills
  • Relationship building
  • Customer complaint resolution
  • Ensuring customer satisfaction
  • Service support
  • Critical thinking

Timeline

Dedicated Breakdown Agent

Werner Enterprises
03.2022 - Current

Patient Access Representive

Ortho Nebraska
06.2015 - 02.2022

Senior Laboratory Analyst

Marshfield Food Saftey
07.2010 - 08.2014

General Education -

El Dorado Springs High School

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Rebecca Del Valle