Reed Drake
Omaha,NE
Summary
Dynamic and dedicated professional with a strong background in customer service at Hy-Vee Grocery Store. Proven ability to enhance customer relations and resolve issues effectively, while managing multiple self-checkout stations. Recognized for training new employees and fostering a welcoming environment, demonstrating both integrity and exceptional communication skills.
Overview
2
2
years of professional experience
Work History
Cashier/Self Checkout Host
Hy-Vee Grocery Store
10.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
Education
High School Diploma -
Westside Highschool
Omaha, NE05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Customer relations
- Written and verbal communication
- Issue resolution
- Multitasking and organization
Languages
Spanish
Limited Working
Interests
- Automotive Enthusiast
- Basic wrenching on cars
- Driving
- Traveling
- Fishing
- Gym workouts
Timeline
Cashier/Self Checkout Host
Hy-Vee Grocery Store
10.2023 - Current
High School Diploma -
Westside Highschool
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