Renay Ahern

Resolved inquiries regarding individual accounts and collateral from banks and clients through effective phone communication.

Handled calls from upset debtors professionally, scheduling property pickups as needed.

Ensured accurate uploading of pictures and condition reports from agents to designated sites and channels.

• Confirmed timely delivery of correct information to banks, maintaining strong communication standards.
• Putting together the correct documents for debtor redemption.
• Scheduling and answering any questions the debtor may have, while coordinating information from banks.
• Releasing and scheduling vehicles to transporters over the phone.
• Making sure all transport documentation is correct and signed.
• Lot inventory overview for storage management.
• A little bit of everything-from walking the lot, to helping with a repo.