Renee Rohlfs
Omaha
Summary
Dynamic logistics professional with proven expertise at LOUP Logistics, excelling in customer relations and innovation management. Recognized for enhancing service quality through analytical thinking and proactive communication. Adept at training teams and ensuring compliance, delivering exceptional results in high-pressure environments while fostering collaboration and continuous improvement.
Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
26
26
years of professional experience
Work History
Sr Specialist Logistics
LOUP Logistics
07.2022 - Current
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Evaluated customer needs and feedback to drive product and service improvements.
Critical Call Dispatcher
Union Pacific
09.2016 - 07.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Patient Care Technician, ER
Creighton University Medical Center
03.1999 - 09.2016
- Administered prescribed medications according to hospital protocols, ensuring proper dosage and safety precautions were followed.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients in the emergency room setting.
- Educated patients on discharge instructions, answering questions, and offering resources for continued care at home after their ER visit.
- Assisted nursing staff with various medical procedures, ensuring efficient and timely treatment for patients.
Education
High School Diploma -
Millard South High School
Omaha, NE05-1994
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Team collaboration
Timeline
Sr Specialist Logistics
LOUP Logistics
07.2022 - Current
Critical Call Dispatcher
Union Pacific
09.2016 - 07.2022
Patient Care Technician, ER
Creighton University Medical Center
03.1999 - 09.2016
High School Diploma -
Millard South High School
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