Renee Scornavacca

• Streamlined the chargeback process for increased efficiency and reduced response times.
• Reduced instances of fraudulent transactions with thorough investigation and analysis of chargebacks.
• Provided guidance on policy updates, industry regulations, and best practices pertaining to chargebacks and related issues.
• Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
• Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.*

Created email promotional campaigns for Pros advertising with The Knot.

Create Segmented tracking and A/B testing to maximize open and click through rates for email campaigns.

Maintain available inventory for email campaigns and work with the New York office to share inventory between teams

Create ads using Google Ad Manager (Doubleclick for Publishers)

Create and maintain weekly statistic spreadsheets for performance for emails and Google Ad Manager Ads.