Richard O'Connor

• Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
• Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
• Assisted in managing inventory levels for barista/ bartending, ensuring adequate stock of supplies for daily operations.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Resolved customer complaints with empathy and professionalism, restoring customer confidence.

• Elevated to leadership role due to departmental needs.
• Collaborated with a team of 20 members to enhance operational efficiency.
• Oversaw execution of inbound and outbound processes, inventory accuracy, pricing, and promotional signage.
• Conducted department walkthroughs to identify and address cleanliness and stock issues.
• Adhered to safety protocols as a key carrier during store openings.
• Promoted service culture by modeling expectations and coaching team on guest service standards.
• Executed sales strategies through effective planning of merchandising, pricing, and promotions.
• Fostered ethical conduct and safety compliance while holding team accountable.

• Got Promoted to Team Lead a little after two years of being a part of the team.
• Team consists of roughly 80-100 team members
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
• Worked with HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience
• Assisted with training schedules through excel spreadsheets, payroll issues, and attendance conversations over team members with documentation on workday.
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
• Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences through workday.
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Expect and enable team members to deliver orders efficiently and accurately to digital guests. WIth taking into account of demonstrating a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

Duties; Cashiering, Guest Service, Online orders, etc.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Assisted in training new employees on shift operations.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Adhered to all health code regulations while preparing food items for customers.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

• Operated cash registers to process payments from customers.
• Maintained a clean and organized work area throughout shift.
• Collaborated with team members to maximize productivity and efficiency.
• Greeted customers upon entering the store with friendly demeanor.
• Provided customer service support to ensure satisfaction.