RICHIE ELLER
LINCOLN
Summary
Dynamic service manager with a proven track record at Truck Center Companies, excelling in team leadership and customer service. Skilled in problem-solving and employee training, I implemented process improvements that enhanced service delivery times, fostering a collaborative environment that motivated staff and elevated customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER
TRUCK CENTER COMPANIES
03.2018 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Shop Manager
Truck Center Companies
09.2015 - 03.2018
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices and operational procedures.
- Coordinated maintenance schedules for equipment, reducing downtime and repair costs.
- Fostered a collaborative team environment, driving engagement and accountability among staff.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Mechanic Shop Foreman
Truck Center Companies
06.2010 - 09.2015
- Trained and mentored junior mechanics, fostering skill development and improving team performance.
- Diagnosed complex mechanical issues using advanced diagnostic tools and equipment for accurate repairs.
- Implemented process improvements that enhanced service delivery times and customer satisfaction levels.
- Coordinated maintenance schedules for fleet vehicles, optimizing uptime and operational efficiency.
- Collaborated with management to develop training programs focused on emerging technologies in the industry.
Diesel Technician
Truck Center Companies
09.2005 - 06.2010
- Diagnosed and repaired diesel engine components, ensuring optimal performance and reliability.
- Conducted routine maintenance and inspections on heavy-duty trucks to enhance safety and efficiency.
- Troubleshot systems, traced problems and diagnosed root causes.
- Inspected [Vehicles] for repair and maintenance needs.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
Education
Associate of Science - AUTOMOTIVE TECHNOLOGY
Southeast Community College
Milford, NEAssociate of Arts - CRIMINAL JUSTICE
Northeast Community College
Norfolk, Nebraska, NESkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Goal oriented
- Conflict resolution
- Staff motivation
Certification
ASE- MASTER MEDIUM/HEAVY DUTY TECHNICIAN
EXPERT CERTIFIED- MBE 900, MBE 4000, 60 SERIES DETROIT, DD MDEG, DD HDEP. DTNA CHASSIS CERTIFICATIONS.
CLASS A CDL
Timeline
SERVICE MANAGER
TRUCK CENTER COMPANIES
03.2018 - Current
Shop Manager
Truck Center Companies
09.2015 - 03.2018
Mechanic Shop Foreman
Truck Center Companies
06.2010 - 09.2015
Diesel Technician
Truck Center Companies
09.2005 - 06.2010
Associate of Science - AUTOMOTIVE TECHNOLOGY
Southeast Community College
Associate of Arts - CRIMINAL JUSTICE
Northeast Community College