Rick Rautenberg
Pleasant Dale
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
23
23
years of professional experience
Work History
Wellness Program Manager
Nelnet
01.2014 - Current
- Led cross-functional teams to enhance project delivery and align objectives with organizational strategy.
- Implemented process improvements that streamlined operations and increased overall efficiency across programs.
- Developed comprehensive program roadmaps to guide initiatives and ensure timely completion of deliverables.
- Managed stakeholder communications, fostering collaboration and addressing concerns throughout project lifecycles.
- Analyzed performance data to identify trends and drive strategic decision-making for program enhancements.
- Mentored junior team members on best practices in project management and operational excellence methodologies.
- Conducted risk assessments to mitigate potential issues, ensuring project continuity and success rates remained high.
- Facilitated training sessions for staff on new software tools, improving user adoption and operational productivity.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Client Relations Officer
Nelnet
04.2010 - 01.2014
- Fostered strong client relationships through effective communication and problem resolution.
- Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted regular follow-ups with clients, ensuring ongoing support and relationship maintenance.
- Conducted comprehensive assessments of client accounts, identifying areas for improvement and growth opportunities.
- Championed internal efforts focused on elevating employee understanding of client needs, promoting a culture centered around excellent customer service delivery.
Assistant Supervisor - Consolidation Processing
Nelnet
11.2002 - 02.2006
- Led team in daily operations, enhancing workflow efficiency and ensuring adherence to company policies.
- Developed training materials for new employees, improving onboarding process and knowledge retention.
- Coordinated cross-departmental communication, streamlining project collaboration and reducing turnaround time.
- Implemented process improvements that increased accuracy in data reporting and customer service response times.
- Facilitated regular team meetings to discuss goals, challenges, and solutions, promoting transparency and accountability.
Education
Certificate - Organizational Leadership
IGNITE, Leadership Course
Lincoln, NE11-2024
Certificate - Wellness Programming
WellCert, Certified Wellness Program Manager
Remote04-2016
Bachelor of Science - Exercise Science & Wellness
Wayne State College
Wayne, NE12-2001
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Project coordination
- Customer service
- Attention to detail
Timeline
Wellness Program Manager
Nelnet
01.2014 - Current
Client Relations Officer
Nelnet
04.2010 - 01.2014
Assistant Supervisor - Consolidation Processing
Nelnet
11.2002 - 02.2006
Certificate - Organizational Leadership
IGNITE, Leadership Course
Certificate - Wellness Programming
WellCert, Certified Wellness Program Manager
Bachelor of Science - Exercise Science & Wellness
Wayne State College