Rick Rautenberg
Pleasant Dale
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
23
23
years of professional experience
Work History
Wellness Program Manager
Nelnet
Lincoln, NE
01.2014 - Current
- Led cross-functional teams to enhance project delivery and align objectives with organizational strategy.
- Implemented process improvements that streamlined operations and increased overall efficiency across programs.
- Developed comprehensive program roadmaps to guide initiatives and ensure timely completion of deliverables.
- Managed stakeholder communications, fostering collaboration and addressing concerns throughout project lifecycles.
- Analyzed performance data to identify trends and drive strategic decision-making for program enhancements.
- Mentored junior team members on best practices in project management and operational excellence methodologies.
- Conducted risk assessments to mitigate potential issues, ensuring project continuity and success rates remained high.
- Facilitated training sessions for staff on new software tools, improving user adoption and operational productivity.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Client Relations Officer
Nelnet
Lincoln, NE
04.2010 - 01.2014
- Fostered strong client relationships through effective communication and problem resolution.
- Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted regular follow-ups with clients, ensuring ongoing support and relationship maintenance.
- Conducted comprehensive assessments of client accounts, identifying areas for improvement and growth opportunities.
- Championed internal efforts focused on elevating employee understanding of client needs, promoting a culture centered around excellent customer service delivery.
Assistant Supervisor - Consolidation Processing
Nelnet
Lincoln, NE
11.2002 - 02.2006
- Led team in daily operations, enhancing workflow efficiency and ensuring adherence to company policies.
- Developed training materials for new employees, improving onboarding process and knowledge retention.
- Coordinated cross-departmental communication, streamlining project collaboration and reducing turnaround time.
- Implemented process improvements that increased accuracy in data reporting and customer service response times.
- Facilitated regular team meetings to discuss goals, challenges, and solutions, promoting transparency and accountability.
Education
Certificate - Organizational Leadership
IGNITE, Leadership Course
Lincoln, NE11-2024
Certificate - Wellness Programming
WellCert, Certified Wellness Program Manager
Remote04-2016
Bachelor of Science - Exercise Science & Wellness
Wayne State College
Wayne, NE12-2001
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Project coordination
- Customer service
- Attention to detail
Timeline
Wellness Program Manager
Nelnet
01.2014 - Current
Client Relations Officer
Nelnet
04.2010 - 01.2014
Assistant Supervisor - Consolidation Processing
Nelnet
11.2002 - 02.2006
Certificate - Organizational Leadership
IGNITE, Leadership Course
Certificate - Wellness Programming
WellCert, Certified Wellness Program Manager
Bachelor of Science - Exercise Science & Wellness
Wayne State College