Robbie Kupper
Ogallala
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Business Analyst for Child Support
Hewlett Packard Enterprise
01.2007 - 01.2016
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis to identify areas of improvement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Executed analysis of risks and identified risk mitigation strategies.
- Assessed business requirements to forecast annual budgetary operational costs.
Business Analyst Software Dev of Child Support
Maximus
11.2003 - 01.2007
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies for the SAP system which being developed for State of Florida
- Performed JAD (Joint Application Development) session with the client to develop the finances for the Child Support System
- Work with the Developers on the Batch cycles for the Financial Process.
Site Support Specialist
Maximus
01.2002 - 12.2003
- Contributed to reduced downtime during critical incidents by efficiently coordinating incident response efforts with other IT professionals.
- Conducted regular inventory audits to ensure accurate tracking of IT assets and prevent loss or theft.
- Maintained high levels of system security through regular vulnerability assessments and implementation of necessary patches or updates.
- Managed helpdesk tickets effectively, prioritizing urgent requests while still providing timely support for less critical issues.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer among team members.
- Ensured compliance with company policies and regulatory requirements regarding data privacy through rigorous management of user access controls and permissions settings.
- Collaborated with cross-functional teams to implement new technologies that enhanced overall business operations.
- Increased user adoption rates for new software solutions by providing tailored training sessions based on individual needs and learning styles.
- Facilitated smooth transitions during technology upgrades by providing hands-on assistance to end-users throughout migration processes.
- Improved end-user satisfaction by providing efficient and effective site support services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with clients to verify roots and causes of computer problems.
- Created user accounts and assigned permissions.
Business Analyst
Maximus
12.2001 - 12.2002
- Undistributed Collection of Child Support Project
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Worked with New York City employees to help them understand their undistributed collections in child support. (They had over $1,000,000.00 that had not been distributed.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Business Analyst
Maximus
09.2001 - 11.2001
- Financial Integrity Project
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Review all Financial Child Support records for accuracy
- Corrected incorrect records for the State of Idaho
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Staff Accountant
Great Plain Medical Hospital
02.1999 - 08.2001
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Assisted comptroller with year-end financial audits.
- Collected and arranged financial information and entered details into [software] financial management system.
- Reviewed business operations and obligations to help organization function at acceptable level.
Junior Tax Accountant
Dana Cole
03.1993 - 12.1999
- Provided guidance to clients regarding estimated taxes, payment plans, extensions, or amended returns when necessary.
- Continuously expanded professional skills through ongoing training, seminars, and workshops on current tax legislation updates.
- Contributed to the success of team projects by sharing relevant knowledge, insights, and expertise in taxation matters.
- Identified areas for improvement within existing internal controls by performing regular risk assessments on financial transactions.
Clerk of the District Court
Keith County Nebraska
01.1983 - 01.1990
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed a staff of 3 employees
- Supported judicial system integrity with the consistent application of ethical guidelines during interpretation assignments.
- Managed time effectively while balancing multiple tasks including document translation, client interviews, and courtroom interpretation services.
- Ensured confidentiality of all interpreted information according to court regulations protecting privileged communications between parties involved in legal proceedings.
- Receipted and disbursed Child Support funds of over $1,000,000.00 a year
- Exhibited exceptional listening skills when interpreting simultaneous oral statements from multiple sources in a fast-paced courtroom setting.
- Adapted quickly to changing circumstances within the courtroom environment while maintaining professionalism under pressure.
- Facilitated smooth communication flow between judges, lawyers, witnesses, defendants, plaintiffs through consecutive interpretation techniques.
- Assisted in the training of new court interpreters, sharing best practices for maintaining accuracy and professionalism in high-pressure situations.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Attended training programs to improve professional knowledge and interpretation skills.
- Maximized quality control of translated documents.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Jury Commissioner
Keith County Nebraska
01.1983 - 01.1990
- Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
- Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
- Developed and executed strategic plans to guide the organization towards its long-term goals.
Deputy Clerk of District Court
Keith County Nebraska
03.1980 - 12.1983
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Education
Bachelor of Science - Accounting And Business Management
University of Nebraska At Kearney
Kearney, NE01.1993
High School Diploma -
Ogallala High School
Ogallala, NE05.1966
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Microsoft Excel Mastery
- Business process improvement
- SQL Proficiency
- Gap analysis
- Business Process Mapping
- Software development life cycle
- Stakeholder Management
- Negotiation
- Cost-benefit analysis
- Product Management
- SAP
- Project finance
- SQL and Databases
- Requirements Analysis
- Process Improvement
- Documentation
- Agile Techology
- Scrum Master
- Accounting Principles
Timeline
Business Analyst for Child Support
Hewlett Packard Enterprise
01.2007 - 01.2016
Business Analyst Software Dev of Child Support
Maximus
11.2003 - 01.2007
Site Support Specialist
Maximus
01.2002 - 12.2003
Business Analyst
Maximus
12.2001 - 12.2002
Business Analyst
Maximus
09.2001 - 11.2001
Staff Accountant
Great Plain Medical Hospital
02.1999 - 08.2001
Junior Tax Accountant
Dana Cole
03.1993 - 12.1999
Clerk of the District Court
Keith County Nebraska
01.1983 - 01.1990
Jury Commissioner
Keith County Nebraska
01.1983 - 01.1990
Deputy Clerk of District Court
Keith County Nebraska
03.1980 - 12.1983
Bachelor of Science - Accounting And Business Management
University of Nebraska At Kearney
High School Diploma -
Ogallala High School
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