Robert Nownes
Omaha
Summary
Seeking a position in your company that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement
Overview
31
31
years of professional experience
Work History
Customer service
Dey Distributing
omaha
08.2024 - Current
- Greeted customers, provided customer service and answered questions.
- Provided customer service for incoming inquiries and complaints.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
- Responsible for shipping and recieving of the warehouse
Resident Manager
Reeves Management Co
02.2010 - 07.2024
- Overseeing daily operations
- Managing staff
- Ensuring compliance with state storage and property regulations
- Providing exceptional customer service
3rd party proposition Banker
Network management Group
<ul>
<li>Developed and maintained strong client relationships through effective communication.</li>
<li>Facilitated training sessions for new staff on policies and procedures.</li>
<li>Ensured quality control and fairness was maintained, and payouts were accurate.</li>
</ul>
02.2000 - 09.2009
- Developed and maintained strong client relationships through effective communication.
- Facilitated training sessions for new staff on policies and procedures.
- Ensured quality control and fairness was maintained, and payouts were accurat.
Gunners mate second class
United States Coast Guard
Alameda
12.1994 - 01.2000
- Coordinated crew training exercises to improve safety and operational readiness.
- Maintained weapons and armory in ready status for ship missions.
Education
Vintage High School
Napa, CA07-1993
Skills
- Property management
- Staff training and development
- Project management
- Budgeting and financial planning
- Problem solving
- Customer service
Customer Service Experience
Established strong direct customer and client relations in a face to face environment for 23 years.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Customer service
Dey Distributing
08.2024 - Current
Resident Manager
Reeves Management Co
02.2010 - 07.2024
3rd party proposition Banker
Network management Group
02.2000 - 09.2009
Gunners mate second class
United States Coast Guard
12.1994 - 01.2000
Vintage High School