Robin Barinotti
Omaha
Summary
Driven professional with a proven track record in customer relationship building and sales expertise, honed at Sam’s Club and Pentagon Federal Credit Union. Excelled in enhancing customer satisfaction and loyalty, while consistently meeting sales goals. Skilled in upselling and cross-selling, with a knack for positive customer engagement and complex problem-solving. Personable Customer Service Representative offering 6 years of experience resolving account and service concerns for members. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
13
13
years of professional experience
Work History
Sales Team Member
Pentagon Federal Credit Union
03.2021 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Maintained extensive knowledge of the company''s product offerings to effectively address client inquiries and concerns.
- Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
Universal Member Service Representative
Pentagon Federal Credit Union
05.2018 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Member Champion
Sam’s Club
01.2014 - 05.2018
- Cultivated strong relationships with external partners to secure beneficial collaborations that added value for our members.
- Implemented innovative promotional events to strengthen community engagement and drive brand awareness.
- Enhanced member satisfaction by providing personalized assistance and addressing inquiries with prompt solutions.
- Analyzed membership data to identify trends, optimize offerings, and improve overall member experience.
- Boosted membership retention through effective communication, relationship-building, and timely issue resolution.
Cashier
Sam’s Club
02.2011 - 05.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Applied Science - Liberal Arts And General Studies
Butler County Community College
901 S. Haverhill Rd. El Dorado, KS05.1987
Skills
- Customer Relationship Building
- Social selling
- Upselling and Cross Selling
- Customer Service
- Customer Relations
- Product and service knowledge
- Complex Problem-Solving
- Sales expertise
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Team Cooperation
- Positive Customer Engagement
- Payment Processing
- Meeting Sales Goals
Timeline
Sales Team Member
Pentagon Federal Credit Union
03.2021 - 03.2024
Universal Member Service Representative
Pentagon Federal Credit Union
05.2018 - 03.2022
Member Champion
Sam’s Club
01.2014 - 05.2018
Cashier
Sam’s Club
02.2011 - 05.2018
Associate of Applied Science - Liberal Arts And General Studies
Butler County Community College
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