ROBYN WARREN
Omaha Tree Service Inc.
Omaha
1
Certification
18
years of professional experience
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Work History
Office Manager, Customer Service Representatives
10 Years 2 Months- Customer service: first point of contact via phone and in person.
- Took mulch orders and organized all daily deliveries (business and residential).
- Used Quickbooks to enter all mulch orders, receive payments and send invoices.
- Wrote up requests for tree work and dispatched to estimators.
- Used Quickbooks to enter accepted tree bids, receive payments and send invoices as needed.
- Daily deposits.
- Calculated and filed monthly state sales tax.
- Paid company bills.
- Reviewed A/R monthly and addressed as needed.
Quality Management Systems Coordinator, Document Management Specialists
5 Years 2 Months- Developed and maintained LPA ( layered process audits ) system throughout the facility.
- Maintained Internal Document Library.
- Assisted production and engineering groups with the development of necessary control documents ( process flows, PFMEA' s, control plans, work instructions, etc.) for new or revised processes throughout facility.
- Trained effected personnel on all new or revised procedures.
- Developed and maintained External Document Library to ensure compliance to all customer requirements.
- Ensured compliance to corporate Quality Management System by establishing review of all documentation at plant-level.
- Organized quality metrics into Power Point and presented during quarterly management reviews and monthly plant wide meetings.
- Member of Continuous Improvement Team.
- Scheduled all departmental meetings and tracked progress of each.
- Safety Committee Member.
- Set-up Machine Operator (CNC, Chamfer, Notch & Lathe)
Education
Associate's Degree - MSA
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Billing
Administrative support
Document management
Clerical support
Account reconciliation
Credit and collections
Mail handling
Documentation and control
Staff training
Documentation expertise
Workflow planning
Policy and procedure modification
Certification
01/2010, NA, NA
Additional Information
None Specified
Timeline
Office Manager, Customer Service Representatives
Omaha Tree Service Inc.
08.2016 - CurrentRead More
Quality Management Systems Coordinator, Document Management Specialists
Mahle Engine Components
10.2008 - 12.2013Read More
Nebraska College of Business
Associate's Degree from MSA
Read More