Rod Hubbard

• Led branch operations, ensuring compliance with banking regulations and internal policies.
• Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
• Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
• Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Led strategic initiatives to enhance operational efficiency and improve customer satisfaction across all banking services.
• Oversaw recruitment and onboarding processes, aligning team capabilities with organizational goals for optimal performance delivery.
• Developed comprehensive risk management frameworks to safeguard assets and ensure regulatory compliance.

• Supervised daily branch operations, ensuring compliance with banking regulations and company policies.
• Helped lead a team in delivering exceptional customer service, enhancing client satisfaction and retention.
• Analyzed branch performance metrics to identify growth opportunities and implement strategic initiatives.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Increased new account acquisitions through effective cross-selling of bank products and services.
• Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Cross-sold bank products and services to meet customer needs and provide options.

• Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Increased new account acquisitions through effective cross-selling of bank products and services.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed complex service requests, ensuring timely and accurate responses to client needs.
• Handled more difficult customer inquiries, trained customer service representatives on new responsibilities, quality checked customer service representatives work, and monitored phone calls.

Motivated sales team: helped employees develop good phone manners and selling skills through educating and training: totaled daily numbers and submitted nightly reports.