Roger Younes
Kearney,NE
Summary
Dynamic General Manager with a proven track record at Crowne Plaza Kearney, excelling in operations management and team leadership. Expert in enhancing guest satisfaction through effective problem resolution and staff training. Successfully drove business growth while fostering a collaborative environment, ensuring high employee engagement and operational efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
Crowne Plaza Kearney
10.2022 - Current
- Assisted in daily operations management and ensured adherence to company policies.
- Supported team coordination through effective communication and task delegation.
- Learned operational protocols and contributed to process improvements.
- Engaged in employee training sessions to enhance team performance and safety awareness.
- Collaborated with departments to streamline workflow processes and improve service delivery.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Hampton Inn
06.2020 - 10.2022
- Directed daily operations to ensure optimal guest satisfaction and service quality.
- Implemented operational strategies that enhanced team productivity and workflow efficiency.
- Oversaw budget management, ensuring cost-effective resource allocation and financial integrity.
- Mentored department managers, fostering leadership skills and promoting professional development.
General Manager
Fairfield Inn
02.2014 - 06.2020
- Participated in inventory management, assisting with stock assessments and replenishment strategies.
- Contributed ideas for optimizing resource allocation within operational frameworks.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor of Science - Industrial Distribution
University of Nebraska At Kearney
Kearney, NE05-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- Staff training
Timeline
General Manager
Crowne Plaza Kearney
10.2022 - Current
General Manager
Hampton Inn
06.2020 - 10.2022
General Manager
Fairfield Inn
02.2014 - 06.2020
Bachelor of Science - Industrial Distribution
University of Nebraska At Kearney
Awards
Top ranked hotels year over year, at all locations.
Mutliple time Hotel of the Year recipient.
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