Ron Watters

International Client Relations Manager

JRF Ortho

01.1999 - 07.2025

Managed all International Distribution Customers and Surgeons. Collaborated with each customer to align with the most efficient and convenient manner in which to meet the business and customer needs. Including but not limited to Order/Patient management.
Implemented bi-monthly meetings to maintain a safe and steady stream of communication with my customer base. Also sought out client feedback about service experience to identify areas for improvement. Developed strong relationships with clients through regular communication and personalized attention.
Process, size and activate patient orders for Fresh Osteochondral and Menisci allografts.
Identified suitable allograft matches based on the multitude of requirements (different based on region) and offered the allografts to the surgeon(s).
Managed all logistics and shipment of the allograft(s), including any instrumentation that was needed for the completion and success of the surgery.
Escalated any and all client/surgeon complaints and feedback to the Quality department.
Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client/surgeon issues.
Achieved main targets and budgeted revenue numbers set by the board and executive leadership team for 7 years straight.
Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
Actively participated in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
Attended Labs quarterly to maintain sharp knowledge of desired surgical techniques and also to network with surgeon groups.
Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
Maintained statistical database of customers using Excel to track customer business goals as well as historical data for when reviewing possible future clients.