Roosevelt Bailey Jr
Omaha,Nebraska
Summary
Dynamic professional with a proven track record at Abundant Quality Care, excelling in client relations management and progress documentation. Recognized for enhancing client well-being through tailored care plans and effective crisis intervention. Proactive and goal-oriented with excellent time management, technical prowess and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Abundant Quality Care
09.2020 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
Windshield Repair Technician
Safelite Auto Glass
12.2022 - 09.2023
- Ensured adherence to warranty guidelines while performing high-quality repairs according to manufacturer specifications.
- Maintained a clean work environment, adhering to company standards and ensuring proper disposal of hazardous materials.
- Ensured safety compliance with thorough inspections of repaired windshields, confirming secure installations.
- Streamlined operations by maintaining an organized workspace, keeping tools easily accessible during repairs.
- Optimized workflow by developing effective processes for monitoring progress on open work orders, ensuring timely completion of jobs assigned daily tasks accordingly.
- Completed regular training sessions to stay current on industry trends, new tools, equipment, and best practices in windshield repair technology.
- Achieved consistency in service excellence through ongoing collaboration with peers to share knowledge, tips, and best practices.
- Increased customer loyalty by offering exceptional communication throughout the repair process and addressing concerns promptly.
- Educated clients on preventative measures to minimize future windshield damage occurrences and prolong the life of their repairs.
- Improved customer satisfaction by providing timely and quality windshield repair services.
- Built trust among clients with clear explanations of repair procedures, demonstrating professionalism at all times.
- Met or exceeded company-defined quality and production goals.
- Documented all service records and customer information to foster accuracy.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
Fulfillment Expert
Lozier
03.2017 - 08.2019
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Planned and scheduled projects and directly performed installations.
- Received new stock and input values into computer system.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Printed labels, packaged boxes, and loaded into outbound containers.
Assistant Manager
GamersInc.
08.2014 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
High School Diploma -
Metropolitan Community College
Omaha, NE07-2015
Skills
- Time management
- Client relations management
- Progress documentation
- Workload management
- Goal setting
- Conflict resolution
- Strategic planning
- Multitasking and organization
- Microsoft office expertise
- Teamwork and collaboration
- Computer skills
- Reliability
- Hand-eye coordination
- Attention to detail
- Excellent communication
- Active listening
Accomplishments
- Supervised team of 8 staff members.
- Documented and resolved behavior which led to personal growth.
NSBE (National Society of Black Engineers)
Being selected as of the 100 African American males in my school district to represent strong minds and critical thinking. The group was tasked with assisting in a number of community integrated activities on both a social and academic level. NSBE instilled at a young age the importance of not only professionalism but also unwavering confidence in my ability to obtain the necessary abilities to be comfortable in any situation.
Timeline
Windshield Repair Technician
Safelite Auto Glass
12.2022 - 09.2023
Direct Support Professional
Abundant Quality Care
09.2020 - Current
Fulfillment Expert
Lozier
03.2017 - 08.2019
Assistant Manager
GamersInc.
08.2014 - 05.2016
High School Diploma -
Metropolitan Community College
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