Rosanne Stuczynski
Plattsmouth
Summary
Dedicated professional with a strong background in customer service and education. Notable for effective communication and problem-solving skills, enhancing classroom dynamics and fostering strong relationships with students and staff.
Overview
2026
2026
years of professional experience
Work History
Substitute Teacher
Omaha Public Schools
2021 - 02.2026
- Delivered instructional support to students in various subjects and grade levels.
- Adapted lesson plans to accommodate diverse learning styles and abilities.
- Managed classroom behavior, ensuring a respectful and productive environment.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Substitute Teacher
Plattsmouth Community Schools
09.2021 - 12.2024
Customer Service Representative
Omaha Steaks
10.2009 - 01.2011
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Benefits Manager
Prime Therapeutics LLC
09.2006 - 04.2008
- Analyzed pharmacy benefit designs to optimize cost-effectiveness and member satisfaction.
- Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
- Facilitated communication between pharmacies, members, and healthcare providers to resolve issues efficiently.
Customer Service / Dispatcher
Aksarben Heating, Air. and Plumbing
09.2000 - 04.2005
- Coordinated service requests between clients and technicians to optimize scheduling efficiency.
- Monitored real-time dispatch software to ensure timely responses and service delivery.
- Assisted in resolving customer inquiries, providing accurate information about services offered.
- Trained new hires on dispatch procedures and customer service protocols for consistency in operations.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Education
Bachelor of Science - Criminal Justice
Bellevue University
Bellevue, Nebraska, NE05-2011
Skills
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
Timeline
Substitute Teacher
Plattsmouth Community Schools
09.2021 - 12.2024
Customer Service Representative
Omaha Steaks
10.2009 - 01.2011
Pharmacy Benefits Manager
Prime Therapeutics LLC
09.2006 - 04.2008
Customer Service / Dispatcher
Aksarben Heating, Air. and Plumbing
09.2000 - 04.2005
Substitute Teacher
Omaha Public Schools
2021 - 02.2026
Bachelor of Science - Criminal Justice
Bellevue University