Ryan Hronek
Omaha
Summary
Accomplished Manager with a proven track record at Rocket Carwash, enhancing customer satisfaction and employee performance. Expert in team leadership and sales techniques, I excel in high-stress situations, achieving increased loyalty and efficiency. My approach combines decisive decision-making with empathetic customer service, driving significant improvements in operational success.
Overview
3
3
years of professional experience
Work History
Manager
Rocket Carwash
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Receptionist/Host
Champions Run Golf Course
01.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Memory Care Server
Ovation by Avamere
08.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Customer Service Representative
Bakers
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
High School Diploma -
Millard North Highschool
Omaha12-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Sales
- Staff management
- Documentation and reporting
- Performance management
- Sales techniques
Accomplishments
- Supervised team of 14 staff members.
- Resolved product issue through consumer testing.
- Achieved net gain goals by completing sales with efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by upper-management and promoted within 60 days
- Graduated High School early
Languages
English
Native or Bilingual
Interests
- Fundraising Events
- Volunteer Work
- Fashion and Style
- Strategy Games
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
Timeline
Manager
Rocket Carwash
09.2024 - Current
Receptionist/Host
Champions Run Golf Course
01.2024 - 05.2024
Customer Service Representative
Bakers
12.2022 - 08.2023
Memory Care Server
Ovation by Avamere
08.2022 - 05.2024
High School Diploma -
Millard North Highschool
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