Ryan Roper

• Streamlined the dispatch process by implementing new software tools and protocols for better efficiency.
• Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
• Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
• Identified potential bottlenecks or delays in resource deployment by monitoring incoming data from various sources simultaneously.
• Deescalated potentially volatile situations between callers and first responders through skilled mediation techniques when necessary.
• Collaborated with other emergency service providers for coordinated response efforts during major incidents.

• Maintained cleanliness of the store, including floors, shelves, counters and windows.
• Operated cash register to process customer transactions accurately and efficiently.
• Stocked shelves with merchandise and ensured that pricing was correct.
• Provided excellent customer service by responding quickly to customer inquiries or complaints.
• Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
• Processed credit card payments via POS terminal in a secure manner.
• Responded promptly to emergency situations such as spills or fires according to company protocols.
• Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
• Ordered stock and priced and shelved incoming goods.
• Answered customers' questions and addressed complaints in person and via phone.

• Same as above

Meritorious Unit Award with 1 Oak Leaf Cluster, AF Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Expert Marksman Badge, and AF Training Ribbon.

Shredout into Allergy/Immunology - 2014-2015 Dean's List/Honors graduate

Monitored vital signs, patient histories and other medical information.

• Performed lab tests, such as urinalysis, blood work and EKGs.
• Assisted physicians with physical exams and treatments.
• Maintained accurate records of patients' medical history and treatment plans.
• Administered medications and injections according to physician orders.
• Managed inventory of medical supplies used in aircrafts and ground facilities.
• Attended regular training sessions to stay up-to-date with current standards of practice in aviation medicine.
• Administered first aid treatment or life support in prehospital settings.
• Bandaged wounds and determined necessity for stitches or sutures.
• Performed CPR and used defibrillator on cardiac patients.
• Explained medical terminology in non-complex terms o patients.
• Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.