Ryen Moore
Omaha
Summary
Committed to excellent customer service and going the extra mile. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Extremely adaptable to new and expanding situations, often handling such areas with efficacy and positivity. Excels within verbal and written engagements in communication and customer assistance. Continual expression of a Servant's Heart, as well as a clear passion for service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Violence Intervention & Prevention Center
Creighton University
08.2025 - Current
- Worked effectively in fast-paced environments, often utilizing quick thinking to develop new ideas as needed.
- Took control of presentations aimed at preventing alcohol misuse within sororities/fraternities.
- Collaborated with team of 5 to tailor programs and events deterring students from peer pressure, especially in terms of substance misuse.
- Designed prizes/flyers intent on delivering the message of substance prevention in a more digestible manner.
- Attended weekly meetings and actively planned off-campus venue rentals for events.
- Became an active and crucial member of the planning committee.
Dallas YMCA Member Service Rep.
White Rock YMCA
05.2022 - Current
- Assisted members with correcting account, service, and system issues by educating and guiding the customer regarding required forms and technical processes; consistent positive feedback from customers with no negative reception.
- Noted to be constantly smiling, joking, and generally holding a jovial attitude in the workplace.
- Ensured rigorous compliance with safety protocols.
- Implemented patience and tactics aimed at diffusing when handling volatile customer-based situations.
- Resolved a variety of customer issues via incident specific investigations.
- Collaborated with team of 6 to create a more expansive and in-depth sports experience (took initiative to attempt connection with Jesuit Service Intensive and YMCA sports openings).
- Used tours as an opportunity to connect with the customer based on displayed interests.
- Quickly became an SME and was relied upon to train less experienced members of the staff, also identified areas in the manuals which were confusing, then improving the terminology via tacit knowledge.
- Completed "Supporting Individuals with Disabilities: Creating a Culture of Acceptance and Inclusion" training
Creighton University Sports Information Department
Creighton University
08.2024 - 05.2025
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Juggling concurrent assignments, often requiring effective multitasking
- Never missed a deadline, often completed work well before it was due.
- Passion for the position led to a willingness to go the extra mile to achieve given goals, ability to work toward any milestone.
- Finished work in a prompt and timely manner, often with the result of completion before due expectancy.
- Built a spreadsheet that allowed for the quick update of player statistics, applying technology to work.
- Experience with various software and notation applications (Excel, Spreadsheets, Tableau, etc.)
- Built a customized and variable course/work schedule that worked in tandem together.
- First hired intern at extremely competitive position.
- Used AI to quickly sort initial photograph filtering into specified categories.
Education
High School Diploma -
Dallas Jesuit
BBA - Finance
Creighton University
Omaha 08.2024 - Current
Skills
- Developing long term relationships with customers, leading to high membership satisfaction and renewal rates
- Client education
- Call experience
- Issue resolution
- Customer service
- Member account management
- Organized document processing
- Customer support
- Sales strategy
- ReClique Core (Point-of-sale)
- Member correspondence, email/written communication
- Customized recommendations based on established relationships
Accomplishments
- Led team of 5 to develop standalone YMCA teen nights, offering a new revenue stream
- Utilized customer engagement to meet or exceed every sales goal by creating customer profiles and tailoring pitches to the interests of the clients
Service
- Assisted with special events and programs.
- Taught at reading Partners of Texas via connection with Dallas Jesuit, assigned to assist a specific student, Hector, and guide him along a level based system intent on developing specific reading skills; hit every benchmark before expected date
- Coached at Mercy Street Sports via connection with Dallas Jesuit
- Volunteer work at Dallas food drive via connection with Dallas Jesuit
- 4-year commitment to Dallas Jesuit Sports information department, experience with camera,
broadcast, and statistical situations - Earned YMCA College Scholarship based on service and community commitment
- Display of Servant's Heart, key tenet of Jesuit learning, dedication and requirement to serve those in need
Timeline
Violence Intervention & Prevention Center
Creighton University
08.2025 - Current
BBA - Finance
Creighton University
08.2024 - Current
Creighton University Sports Information Department
Creighton University
08.2024 - 05.2025
Dallas YMCA Member Service Rep.
White Rock YMCA
05.2022 - Current
High School Diploma -
Dallas Jesuit