SAADIA ALSHEICH
Lincoln
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs. I am open to both part-time and full-time positions and have extensive experience working in retail environments as well.
Overview
7
7
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Union Bank and Trust
12.2024 - 06.2025
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
HEAD CASHIER
The Home Depot
07.2024 - 12.2024
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service protocols and transaction processes.
- Collaborated with management to align store promotions with checkout processes for increased sales efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Fidelity Investments
06.2023 - 06.2024
- Delivered comprehensive retirement plan information to clients, enhancing understanding of benefits and options.
- Enhanced client satisfaction by providing efficient and accurate retirement services support.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
CUSTOMER SERVICE CASHIER
Lowes Home Improvement
11.2022 - 06.2023
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
CUSTOMER SUPPORT SPECIALIST
PayPal, Inc
08.2018 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma - undefined
University of Nebraska Independent Study High School
Lincoln, NESkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Customer communications
- Payment processing
- Account updating
- Technical support
- Customer relationship management
Timeline
CALL CENTER REPRESENTATIVE
Union Bank and Trust
12.2024 - 06.2025
HEAD CASHIER
The Home Depot
07.2024 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Fidelity Investments
06.2023 - 06.2024
CUSTOMER SERVICE CASHIER
Lowes Home Improvement
11.2022 - 06.2023
CUSTOMER SUPPORT SPECIALIST
PayPal, Inc
08.2018 - 11.2022
High School Diploma - undefined
University of Nebraska Independent Study High School
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