Sabrina Tietgen
Fremont
Summary
Dynamic professional with a strong work ethic and expertise in customer service, honed at Manheim Omaha. Proven track record in process optimization and team training, enhancing client relations and achieving high customer satisfaction. Bilingual in American Sign Language, fostering inclusive communication and collaboration within diverse teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Services Specialist II
Manheim Omaha
12.2020 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed instructions from supervisor regarding daily job tasks and duties.
Detailer Technician
Manheim Omaha
05.2020 - 12.2020
- Improved overall efficiency by maintaining a clean and organized work environment.
- Increased customer satisfaction by providing exceptional detailing services in a timely manner.
- Collaborated with team members to complete large-scale detailing projects efficiently and effectively.
- Promoted a safe working environment by adhering to industry best practices and company safety guidelines during all projects.
- Enhanced vehicle appearance by performing thorough interior and exterior cleaning.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Removed dirt and debris from vehicle and equipment interiors.
Body Shop Assistant
Woodhouse Auto Family
11.2018 - 05.2020
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
Security Supervisor
G4S Secure Solutions
08.2016 - 10.2018
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Supervised team of [Number] security personnel during shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Team Leader
Mcdonalds
06.2013 - 08.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs IA 05-2015
Skills
- Customer service
- Sales support
- Process optimization
- Team training
- Client relations
- Strong work ethic
- Listening skills
- Teamwork and collaboration
- Bilingual- American Sign Language
Accomplishments
- Supervised team of [Number] staff members.
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Child Development Associate (CDA) Certificate
Languages
English
Full Professional
Timeline
Commercial Services Specialist II
Manheim Omaha
12.2020 - Current
Detailer Technician
Manheim Omaha
05.2020 - 12.2020
Body Shop Assistant
Woodhouse Auto Family
11.2018 - 05.2020
Security Supervisor
G4S Secure Solutions
08.2016 - 10.2018
Team Leader
Mcdonalds
06.2013 - 08.2016
High School Diploma -
Abraham Lincoln High School
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