SALEM KENNEDY
Ford Storage and Moving
Omaha
1
Certification
9
years of professional experience
Efficient and results-driven professional with extensive experience in overseeing daily operations, managing staff, and ensuring smooth workflow in high-paced environments. Skilled at maintaining order, executing tasks quickly with minimal errors, and achieving operational goals through solid work ethic and methodical approach.
Work History
Coffeehouse Manager
6 Months- Led team in daily operations, ensuring compliance with company policies and safety regulations.
- Implemented performance metrics to evaluate staff effectiveness and drive continuous improvement initiatives.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed training programs for new hires, enhancing onboarding experience and team productivity.
Account Representative
10 Months- Facilitated communication as the primary point of contact for assigned clients, resolving issues and providing updates on new products or services.
- Delivered timely account support by addressing inquiries, ensuring clients received prompt and accurate information.
- Kept detailed records of all transactions within assigned accounts to facilitate accurate reporting and account management.
- Entered customer transaction information into company databases.
Front Desk Shift Leader
6 Months- Demonstrated ability to manage a team of employees and delegate tasks effectively.
- Presented customer bills and accepted payments at the front desk.
- Managed team of employees, delegating tasks to ensure smooth operations.
- Presented bills and accepted payments.
- Created reports on daily activities and shift summaries.
- Created reports on daily activities, shift summaries, and other pertinent information as requested.
- Liaised with management and staff to resolve complaints, enhancing overall guest satisfaction.
Shift Leader
4 Months- Oversaw site operations to maintain workflow efficiency and enhance customer satisfaction.
- Supervised employees, delegated tasks, and managed cash handling processes.
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety.
- Recommended measures to improve work procedures and worker performance, leading to higher service quality and improved job safety.
Shift Supervisor
11 Months- Managed store operations during assigned shifts, supervising 8-10 team members.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Promoted seasonal products and upsold add-ons, contributing to achievement of sales goals.
- Developed shift plans, optimizing team member line-up to enhance shift efficiency.
- Recorded and reported daily shift attendance and shift attendance exceptions to managers.
- Tracked and reported daily shift attendance and exceptions to managers for accurate record-keeping.
Office Assistant
9 Months- Processed invoicing, special orders, and repair documentation to ensure timely fulfillment and accurate record-keeping.
- Assisted with retail operations and customer service to enhance customer experience and support sales efforts.
- Scanned, faxed, and filed invoices and sales receipts.
- Copied and sorted records of office activities and business transactions.
- Collected, counted, and disbursed money for accurate bookkeeping and financial tracking.
- Conducted routine maintenance and repairs on equipment to ensure proper functionality.
Barista
1 Year- Supported opening and closing operations by cleaning cafe areas and setting up displays to create welcoming environment.
- Trained incoming staff members on proper operation of brewing equipment and drink recipes.
- Trained new baristas on coffee preparation techniques to ensure consistent quality and customer satisfaction.
- Established strong relationships with regulars and new customers through friendly, personalized service, enhancing customer loyalty.
Shift Lead / Barista
1 Year 8 Months- Opened store operations, supervised staff, ensured quality service, and created positive customer experiences.
- Maintained inventory and trained new employees on procedures to enhance operational efficiency.
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Coached team members during shifts to improve performance and accountability.
Hostess / Trainer / To-Go / Expo
2 Years 11 Months- Trained new hosts to ensure smooth high-volume dining service.
- Managed to-go and expo orders, contributing to seamless service in fast-paced environments.
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservation systems to optimize table turnover and guest flow.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
Hostess / Trainer
4 Months- Trained staff in guest service procedures during new store opening.
- Trained new host staff on customer service standards and restaurant protocols.
- Developed training materials to enhance onboarding processes for hosts.
- Oversaw daily operations, ensuring smooth guest flow and seating efficiency.
Education
High School Diploma
Skills
Sales techniques
Staff supervision
Scheduling management
Food service
Inventory management
Customer sales
Scheduling & Time Management
Operational Coordination
Front Desk & Administrative Support
Certification
ServSafe Certified
Personal Information
Willing To Relocate: nationwide
Timeline
Coffeehouse Manager
Spartan Nash Company, Family Fare
02.2026 - CurrentRead More
Account Representative
Ford Storage and Moving
10.2025 - CurrentRead More
Front Desk Shift Leader
Dogtopia
03.2025 - 09.2025Read More
Shift Leader
Rocket Carwash
06.2024 - 10.2024Read More
Shift Supervisor
Starbucks
05.2023 - 04.2024Read More
Office Assistant
Helzberg Diamonds
08.2022 - 05.2023Read More
Barista
Starbucks
09.2021 - 09.2022Read More
Shift Lead / Barista
Scooter's Coffee
11.2020 - 07.2022Read More
Hostess / Trainer
Saltgrass Steakhouse
01.2020 - 05.2020Read More
Hostess / Trainer / To-Go / Expo
Red Robin
01.2018 - 12.2020Read More
Yutan High School
High School Diploma
Read More