Samantha Abbott
Trenton
Summary
Proven to enhance operational efficiency and customer satisfaction at Comfort Inn & Suites, and other jobs. I excel in streamlining housekeeping and front desk processes and office work. My adeptness in inventory management and commitment to maintaining a welcoming environment demonstrate my hard and soft skills. Achieved positive feedback through exceptional service and meticulous attention to detail, fostering repeat business and a clean, inviting atmosphere.
Overview
2021
2021
years of professional experience
Work History
Housekeeping
Comfort Inn & Suites
- Streamlined housekeeping operations for improved efficiency, leading to a consistently clean and welcoming environment.
- Collaborated with housekeeping staff to ensure rooms were prepared according to guests'' preferences.
- Maintained an organized work environment through diligent housekeeping and inventory management practices.
- Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
Front Desk
Holiday Inn Hotel Sandton
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
Host
Sidelines Grill
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Desk Work
Cobble Stone
- Maintained inventory of office supplies, proactively ordering items as needed to prevent stockouts or delays in productivity.
- Assisted colleagues in completing projects on time through effective multitasking and prioritization of responsibilities.
- Conducted research for various departmental projects, synthesizing information into concise reports for management review.
- Developed strong working relationships with clients through consistent professional communication and rapport-building efforts.
Cashier
Walmart
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Loves Travel Stop & Country Store
01.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
N/A - N/A
Hitchcock County Jr Sr High
Trenton, NE05.2016
Skills
- Housekeeping support
- Rig housekeeping
- Sales floor housekeeping
- General salon housekeeping
- Light housekeeping duties
- General housekeeping
- General housekeeping abilities
- Workstation housekeeping
- Housekeeping and meal preparation
- Housekeeping supervision
- Housekeeping and cleaning
- Housekeeping tasks
Timeline
Cashier
Loves Travel Stop & Country Store
01.2019 - 11.2020
Housekeeping
Comfort Inn & Suites
Front Desk
Holiday Inn Hotel Sandton
Host
Sidelines Grill
Desk Work
Cobble Stone
Cashier
Walmart
N/A - N/A
Hitchcock County Jr Sr High
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