Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMANTHA LEE

Lincoln

Summary

Dynamic Office Coordinator with a proven track record at Ven Whole Healthcare, excelling in office administration and customer service. Mastered file organization and scheduling, enhancing office efficiency. Demonstrated leadership as a Shift Leader at Walgreens, training staff and streamlining operations. Skilled in both team motivation and meticulous calendar management, I bring a blend of hard and soft skills to elevate any team.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Zelle HR Solutions
11.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Office Coordinator

Ven Whole Healthcare
08.2024 - 12.2024
  • Answered phone calls in a professional manner; routed calls to appropriate personnel as needed.
  • Organized and managed office operations and procedures, including record keeping systems and filing protocols.
  • Performed data entry tasks accurately with attention to detail.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors warmly and professionally while providing assistance when necessary.
  • Managed office flow by providing direct support to visitors.

Cashier

C Station
05.2024 - 08.2024
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
  • Used POS system to complete purchases for customers.
  • Maintained inventory and store visual presentation to meet customer needs.

Shift Leader

Walgreens
12.2023 - 02.2024
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.

Customer Service Representative

Nelnet
09.2022 - 11.2023
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.

Customer Service Representative

NTT Data
04.2022 - 07.2022
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.

Cashier

U-Stop
02.2020 - 11.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Education

High School Diploma -

Southeast High School
Lincoln, NE
05.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor

Timeline

Customer Service Representative

Zelle HR Solutions
11.2024 - 02.2025

Office Coordinator

Ven Whole Healthcare
08.2024 - 12.2024

Cashier

C Station
05.2024 - 08.2024

Shift Leader

Walgreens
12.2023 - 02.2024

Customer Service Representative

Nelnet
09.2022 - 11.2023

Customer Service Representative

NTT Data
04.2022 - 07.2022

Cashier

U-Stop
02.2020 - 11.2020

High School Diploma -

Southeast High School

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SAMANTHA LEE