SAMANTHA LEE
Lincoln
Summary
Dynamic customer service professional with extensive experience at Hampton Inn By Hilton, excelling in front desk operations and relationship building. Proven ability to resolve conflicts and enhance guest satisfaction through active listening and critical thinking. Proficient in data entry and hotel management software, ensuring efficient operations and a welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Lincoln
09.2025 - Current
- Welcomed and registered guests upon arrival, ensuring smooth check-in experience.
- Managed guest reservations using hotel management software.
- Addressed guest inquiries and delivered information about hotel services to enhance guest satisfaction.
- Maintained cleanliness and organization of the front desk area daily.
Customer Service Representative
Zelle HR Solutions
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Coordinator
Ven Whole Healthcare
08.2024 - 12.2024
- Answered phone calls in a professional manner; routed calls to appropriate personnel as needed.
- Organized and managed office operations and procedures, including record keeping systems and filing protocols.
- Performed data entry tasks accurately with attention to detail.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors warmly and professionally while providing assistance when necessary.
- Managed office flow by providing direct support to visitors.
Cashier
C Station
05.2024 - 08.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
- Used POS system to complete purchases for customers.
- Maintained inventory and store visual presentation to meet customer needs.
Shift Leader
Walgreens
12.2023 - 02.2024
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Customer Service Representative
Nelnet
09.2022 - 11.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
Customer Service Representative
NTT Data
04.2022 - 07.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
Cashier
U-Stop
02.2020 - 11.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
High School Diploma -
Southeast High School
Lincoln, NE05.2013
Skills
- Front desk operations
- Customer service
- Professional telephone demeanor
- Active listening
- Relationship building
- Problem resolution
- Data entry
- Computer proficiency
- Microsoft Excel
- Critical thinking
- Data analysis
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
09.2025 - Current
Customer Service Representative
Zelle HR Solutions
11.2024 - 02.2025
Office Coordinator
Ven Whole Healthcare
08.2024 - 12.2024
Cashier
C Station
05.2024 - 08.2024
Shift Leader
Walgreens
12.2023 - 02.2024
Customer Service Representative
Nelnet
09.2022 - 11.2023
Customer Service Representative
NTT Data
04.2022 - 07.2022
Cashier
U-Stop
02.2020 - 11.2020
High School Diploma -
Southeast High School