Samantha Loudon
Lincoln
Summary
Dynamic customer service professional with experience at Allstate Financial Services, excelling in problem-solving and communication. Proven record of accomplishment in enhancing customer satisfaction through effective information management, peer to peer education, and team collaboration. Adept at managing escalations and providing support via phone, email, and chat while consistently achieving service level goals.
Overview
8
8
years of professional experience
Work History
Contact Center Associate
Allstate Financial Services
07.2018 - Current
- Trained and provided back up for Chat teams, peer to peer support, new and existing business expertise.
- Exceeded measured guidelines including service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered agent/customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Teller
Union Bank and Trust
03.2017 - 07.2018
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Executed stop payments and account transfers. Rapidly and efficiently prepared customer and ATM cash and change orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Arts - Human Services
Southeast Community College
Lincoln, NESome College (No Degree) - Political Science
Nebraska Wesleyan University
Lincoln, NEHigh School Diploma -
Norris High School
05.2015
Skills
- Customer-oriented service
- Computer literacy
- Problem-solving skills
- Project support
- Personable demeanor
- Team collaboration
- Goal achievement
- Communication proficiency
- Empathy building
- Complaint handling
- Escalation management
- Chat support
Timeline
Contact Center Associate
Allstate Financial Services
07.2018 - Current
Teller
Union Bank and Trust
03.2017 - 07.2018
Some College (No Degree) - Political Science
Nebraska Wesleyan University
Associate of Arts - Human Services
Southeast Community College
High School Diploma -
Norris High School
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