Samantha Madden
Lincoln
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DSP
Region 1 Office Of Human Development
Scottsbluff
05.2023 - 11.2025
- Facilitated daily living skills and personal care for individuals.
- Monitored client health, reporting significant changes to supervisors.
- Trained new staff on safety protocols and client care procedures.
- Advocated for clients' rights within community services.
- Established trust-based relationships with clients and their families.
- Collaborated with care team to update and refine care plans.
- Participated in case reviews to assess client progress and status.
Customer Service Cashier/Deli Clerk/Team Leader
Freshfoods
Gering
04.2020 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Handled inquiries and resolved issues promptly with professionalism.
- Collaborated with team members to maintain smooth daily store operations.
- Greeted customers and delivered exceptional service consistently.
- Addressed complaints in a courteous and effective manner.
- Answered incoming calls regarding product availability and store locations.
- Resolved customer questions about products and services comprehensively.
- Evaluated departmental needs and delegated tasks to enhance productivity.
Education
High School Diploma -
Gering High School
Gering, NE05-2023
Skills
- Client advocacy and consulting
- Patient monitoring and care planning
- Staff training and development
- Safety compliance and risk management
- Customer relationship management
- Effective communication skills
- Conflict resolution strategies
- Attention to detail
- Problem solving techniques
- Empathy and emotional intelligence
- Multitasking and organizational skills
- Adaptive team player
- Retail sales customer service
- Adaptability to change
- Team collaboration
Certification
Medication Aide 5/22/25
Timeline
DSP
Region 1 Office Of Human Development
05.2023 - 11.2025
Customer Service Cashier/Deli Clerk/Team Leader
Freshfoods
04.2020 - 05.2023
High School Diploma -
Gering High School