Samantha Wickey

As a host, you have to be friendly to guests and provide a welcoming first impression. You are expected to provide an accurate wait time to guests and seat them as efficiently as possible. You are expected to be able to answer phones, arrange tables to accomidate bigger parties, and complete all cut work. Cut work includes bathroom checks, rolling silverware, cleaning windows, and sometimes wiping down things like ziosks and trays. You also have to be at communicating with others, whether it be servers, bussers, managers, or other hosts. As a certified trainer, my job was to train new hire hosts in three days. This includes completing trainings such as Great Food Go!, Allergy, and Safety/Sanitation. Trainers are trusted to be able to train new people, get them acclimated to the environment, and teach them to be trusted to do their job. Servers are required to know all allergy and alcohol protocols that are from both state and the company. You are required to know your menu, be able to answer all questions, and handle 3 or more tables at a time. This include soup and salad refills, drink refill, as well as Never Ending Pasta Bowl refills when the promotion is going on.

There were three main jobs we did as a retail associate. To start off, we worked in fitting rooms. We were in charge in counting items in and out and helping customers find items that they liked. Another position was cashiering. As a cashier, we were in charge of scanning and bagging items, counting change, and using and activating gift cards. In addition, we were also in charge of returning items, activating merchandise credits, handling checks, and most importantly, informing about the tjx rewards credit card. Lastly, we worked as a floor associate. As a floor associate, we helped customers navigate the store and find what they were looking for. We were expected to put out product from the backroom in a neat and efficient way in the correct areas. Throughout your shift, you would be asked to run fitting room rails, return bins, return rails, and check the price on an item from the registers. You were expected to this efficiently and correctly. As a floor associate, you were also a backup cashier. Your last responsibility as a floor associate was to clean your given area by the time we closed.

While ushering, I was involved in providing help to people in finding their seats for the game and informing them of the team shop where they can buy explorers merchandise. As a ticket taker, I would scan and count tickets, as well as inform on which side of the stadium people should enter to be able to efficiently get to their seats.