Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kati M. Fletcher

Arlington,NE

Summary

Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.

Overview

22
22
years of professional experience

Work History

Client Manager, Acute Nursing & Allied Recruiter & Office Manager

Skyline Med Staff
03.2020 - 04.2025
  • Interview and candidate screening, scheduled interviews with potential travel candidates for open positions.
  • Create and post job to various online sources utilizing current social medial trends.
  • Recruit for our acute nursing, allied and therapy division for the current and future client job opportunities by cold calling, utilizing lead sources, databases, and web mining.
  • Retain current travelers on desk.
  • Ensure all pre hire qualifications are met and properly documented.
  • Manage accounts with existing vendors and suppliers. Join weekly calls to ensure we are meeting their needs. Handle submission for recruiters to the vms systems and make sure all follow ups are done with in the time frame the contract states.
  • Marketing potential candidate to hospitals and facilities that we do not have accounts with.
  • Communicate with potential new accounts & vms’s to land new contracts to support their open travel positions.
  • Review profiles for the recruiters to ensure we are submitting qualified candidates to a position.
  • Mentoring new recruiters for an 8-week time frame to make sure they have a delegated senior team member to go to with any questions. Weekly one on ones and training are done.
  • Assisted with training recruiters and client managers.
  • Office manager duties for the team, building maintenance. Interim for VPs, Executives while they were out of the office to ensure they have coverage.

Senior Recruiter

RTG Medical
01.2019 - 03.2020
  • Interview and candidate screening, scheduled interviews with potential travel candidates for open positions.
  • Create and post job to various online sources utilizing current social medial trends.
  • Recruit for our acute nursing division, allied division and long-term care division for the current and future client job opportunities by cold calling, utilizing lead sources, data base, web mining, job fairs.
  • Retain current travelers
  • Ensure all pre hire qualifications are met and properly documented.

Director of Housing

LRS Healthcare
01.2016 - 12.2018
  • The Housing Coordinator is responsible for creating and maintaining an inventory of available housing by establishing relationships with property owners willing to provide temporary housing to LRS Healthcare travelers
  • In addition to activities that build relationships with prospective landlords, incumbent will conduct tasks necessary for the selection of a rental units by traveler; specifically, touring inventory, lease negotiation, and pre-move-in inspection of units.
  • The Housing Coordinator handles all travel arrangements, flights, rental cars, & hotel bookings when the traveler needs.
  • This was developed by myself to get LRS Healthcare more leads for travel nurses.

Community Outreach Coordinator

Nye Health Services
08.2014 - 12.2016
  • Grow business and census through new and existing referral sources.
  • Market campus services to all potential referral sources to physicians, case managers, discharge planners, prospective patients and other target groups
  • Assist with coordination of marketing events throughout the year to promote and provide marketing and educational opportunities for potential referral sources.
  • Develop and maintain relationships with local and area referral sources which include hospitals, medical clinics, hospice agencies, physicians, home health care and assisted living providers.
  • Visit prospective residents/tenants at the applicable hospital to assess for admission.
  • Act as a liaison between and confer with the resident/tenant and their family/responsible party/representative and facility staff to best meet the needs and capabilities of the residents/tenants upon admission.
  • Follow-up with the admissions to ensure appropriate transition has occurred and their plan of care is in place.
  • Address complaints/concerns and resolve problems as needed and/or designated.
  • Assist as needed with marketing programs including the facility newsletter, facility brochures, and other marketing materials, community involvement, presentations, and press releases.
  • Assist with staff meetings and in-services programs for staff as requested/needed.
  • Prepare and coordinate the marketing program for the campus. This shall include the external marketing and public relations program for the assigned campuses, as well as assisting with the customer service aspects of the admissions and discharge process.

Business Account Apprentice for Major Accounts for Lincoln/Omaha, NE Market

Verizon Wireless
02.2010 - 08.2014
  • Ensure timely promotion of discounts through delivery of fliers, renewal letters, email Blast, and on-site visits for phone shows and special promotions offers.
  • Promote Verizon services and discount plans to all corporate employees and assist those with questions, or technical issues to enable them the full utilization of their plan as well as their equipment and provide the most competitive pricing available.
  • Take the lead for the employee marketing and partner up with the Major Account Manager to ensure the best experience with Verizon Wireless
  • Update a Project Tracker report weekly with BAA goals and accomplishments and have a weekly one on one with the Major Account Manager to update them as well.
  • Making sure all calls and emails are returned within 24 hours or less.
  • Assisting customers with online orders through their account online and corporate customers with My Business Assistant accounts online, driving online self-serve ordering.
  • Place orders for corporate accounts when having issue ordering online and will also deliver pricing if needed.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.

Business Sales Representative for Major Accounts for Lincoln, NE Market

Verizon Wireless
06.2009 - 02.2010
  • Position supports Major Account Manager in day-to-day operations on Corporate and Employee-liable lines.
  • Assist with the negotiating process as far as what each company’s qualifications and their corporate employees are qualified for.
  • Ensure timely promotion of discounts through delivery of fliers, email Blast, and on-site visits for phone shows.
  • Promote Verizon services and discount plans to all corporate employees and assist those with questions, or technical issues to enable them the full utilization of their plan as well as their equipment and provide the most competitive pricing available.
  • Work with the SPOC on the corporate account with general billing and service questions, fulfilling Add/Delete feature requests or other changes, and being a main point of contact for any orders needing to be placed.
  • Providing personal delivery of all ordered phone equipment to provide a short walk-through of the basic use using this visit to fortify Verizon’s dedication to excellent customer service.
  • Attend meetings with the Major Account Manager to provide additional support.
  • Major point-person for the majority of emails and calls which are handled in the most efficient manner possible.

Business Affinity Representative for the Nebraska Market

Alltel Wireless (Now Verizon)
11.2007 - 06.2009
  • Managed all aspects of the Corporate Employee Liable Lines program.
  • Assisted the corporations with getting approval to take advantage of the Affinity program for their employees to receive our exceptional deals and discounts on products and services.
  • Watched for new promotions to offer companies on special pricing and promotions.
  • Traveled to multiple locations throughout the state doing product shows as well as keeping companies up-to-date on current promotions.
  • Managed all emails and calls pertaining to billing, product or miscellaneous issues related to customers’ plans or equipment.
  • Walked company employees through the paperwork process involved with attaining their eligible discounts and promotions.
  • Maintained the order and shipment process for equipment.
  • Processed all customer requests for rate plan or feature changes.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Sales Representative for the Fremont, NE Area

Alltel Wireless (Now Verizon)
08.2005 - 11.2007
  • Assist customers with the process to add new lines and equipment.
  • Provide on-going support to customers for technical issues with phone equipment.
  • Promote all upcoming discounts and incentive programs.
  • Calling every month on the 4-month calling tool to make sure new and existing customers are satisfied with their service and discuss any items they require help with.
  • Process deposit at end of shift
  • Performed back-office duties which included completion of reporting, shipping of Asurion phones, and asset recovery on phones and accessories.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Regional Property/Assistant

NP Dodge Mgmt. Company
02.2005 - 08.2005
  • Travel to critical properties to assist property manager with evaluation and planning to increase the property’s retention and occupancy rates.
  • Act as a substitute for any managers on leave or vacation.
  • Assist in marketing ideas to increase traffic and inquiries.
  • Train all new leasing staff and floaters.
  • Performed job duties of a property manager to teach good habits and enforce compliance of operating procedures in accordance with company policy.
  • Work on Rent Roll software

Property Manager

NP Dodge Mgmt. Company
07.2003 - 02.2005
  • Managed leasing of all apartments.
  • Managed maintenance staff.
  • Trained and provided orientation for all new employees.
  • Calculated and submitted payroll to home office.
  • Calculated and submitted all commissions.
  • Responsible for all monthly reports, deposits, purchase orders.
  • Responded to all customer complaints.
  • Maintained occupancy quotas and rental retention rates.
  • Work on Rent Roll software.

Education

High School Graduate -

Fremont High School
Fremont, NE
01.1999

Completion of Comprehensive Computer Courses - Comprehensive Computer Courses

Metropolitan Community College
Elkhorn, NE
05.2001

Certified ARM - Apartment Residential Manager

Omaha Board of Realtors
Omaha, NE
01.2005

Skills

  • Client services
  • Strategy development
  • Team oversight
  • Financial acumen
  • Special projects
  • Clientele interactions
  • Customer service
  • Time management
  • Account management
  • Sales presentations
  • Staff training and development
  • Client base retention

Timeline

Client Manager, Acute Nursing & Allied Recruiter & Office Manager

Skyline Med Staff
03.2020 - 04.2025

Senior Recruiter

RTG Medical
01.2019 - 03.2020

Director of Housing

LRS Healthcare
01.2016 - 12.2018

Community Outreach Coordinator

Nye Health Services
08.2014 - 12.2016

Business Account Apprentice for Major Accounts for Lincoln/Omaha, NE Market

Verizon Wireless
02.2010 - 08.2014

Business Sales Representative for Major Accounts for Lincoln, NE Market

Verizon Wireless
06.2009 - 02.2010

Business Affinity Representative for the Nebraska Market

Alltel Wireless (Now Verizon)
11.2007 - 06.2009

Sales Representative for the Fremont, NE Area

Alltel Wireless (Now Verizon)
08.2005 - 11.2007

Regional Property/Assistant

NP Dodge Mgmt. Company
02.2005 - 08.2005

Property Manager

NP Dodge Mgmt. Company
07.2003 - 02.2005

High School Graduate -

Fremont High School

Completion of Comprehensive Computer Courses - Comprehensive Computer Courses

Metropolitan Community College

Certified ARM - Apartment Residential Manager

Omaha Board of Realtors

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Kati M. Fletcher