Sanaa Nashir
Lincoln
Summary
Dedicated and experienced with customer service in multiple fields of work. Handling high volumes of customers/clients and providing the best service possible. Experienced in maintaining excellent communication, selling anything provided, and creating a poised work environment. Proven to have the ability to problem solve and help anyone who needs assistance. Eager to start new endeavors and improve the work environment in any way
Overview
9
9
years of professional experience
Work History
Customer Service/Credit
Heartland Hobby Wholesale
Lincoln
05.2023 - Current
- Creating Excel files and calculating stock.
- Charging accounts and making sure payments are made.
- Creating orders for customers.
- Handled phone interactions effectively to resolve customer concerns efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Barista
Mana Games
Lincoln
06.2022 - Current
- Communicating and providing good customer service.
- Manage a clean and organized work environment.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed the cash register and processed transactions.
Assistant
Metro TV and Appliance
Lincoln
05.2016 - 05.2023
- Organizing tickets, part invoices, and billing
- Calculating expenses and checks brought in by customers and warranty companies
- Communicating with customers about repairs or issues and help resolve their problems
Shift Lead
Starbucks
Lincoln
12.2019 - 06.2022
- Communicating and providing customer service
- Facilitating environmentally friendly practices such as decreasing plastic use
- Making sure the space is clean and well prepared
- Maintained positive working relationship with fellow staff and management.
Server/Bartender
Bison Witches
Lincoln
08.2021 - 06.2022
- Multitask and think on my feet
- Helping consumers in an orderly fashion
Education
Associate of Science -
Southeast Community College
Lincoln, NE12.2024
High School Diploma -
Southwest High School
Lincoln, NE05.2019
Skills
- Microsoft Office
- Time management
- Organizational skills
- Communication and customer service
- Handling a high-stress environment
- Mitigating conflict
- Customer service communicator
Awards
- Honor Role / GPA 3.5 or higher in a semester
Languages
- Fluent in English and Persian
- Understand Urdu
References
References available upon request.
Timeline
Customer Service/Credit
Heartland Hobby Wholesale
05.2023 - Current
Barista
Mana Games
06.2022 - Current
Server/Bartender
Bison Witches
08.2021 - 06.2022
Shift Lead
Starbucks
12.2019 - 06.2022
Assistant
Metro TV and Appliance
05.2016 - 05.2023
Associate of Science -
Southeast Community College
High School Diploma -
Southwest High School
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