Sandra Adame
Lincoln
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Collector
Union Bank and Trust
11.2023 - Current
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- File claims for customers who filed bankruptcy and other similar tasks
- Help mortgage customers in need find assistance they qualify for
Retail Sales Associate
Menards
03.2021 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Bank Teller
First Interstate Bank
11.2022 - 04.2023
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Operations Manager
Genesis Health Clubs
07.2020 - 03.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Some College (No Degree) -
Southeast Community College Area
Lincoln, NEHigh School Diploma -
Lexington High School
Lexington, NE08.2017
Skills
- Customer Service
- Interpersonal and Written Communication
- Fluent in Spanish
- Teamwork
- Positive and Professional
- Time Management
- Problem-Solving
- Customer research
- Call center experience
Education and Training
Lexington, NE,other,Lincoln, NE,other
Contact
Lincoln, NE 68521
Timeline
Collector
Union Bank and Trust
11.2023 - Current
Bank Teller
First Interstate Bank
11.2022 - 04.2023
Retail Sales Associate
Menards
03.2021 - Current
Operations Manager
Genesis Health Clubs
07.2020 - 03.2023
High School Diploma -
Lexington High School
Some College (No Degree) -
Southeast Community College Area
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