Sara Penke
Bennington
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Accounting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Motivated to maintain customer satisfaction and contribute to the companies success. Specialize in quality, speed and process optimization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
24
24
years of professional experience
Work History
Appointment Scheduler
Nebraska Medicine`
10.2023 - 11.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointments.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Acted as first point of contact and set appointments for prospective patients.
- Handled complaints and questions, and re-directed calls to other team members.
Closing Expert
Target Corporation
11.2021 - 10.2024
- Delivered exceptional customer service during closing shifts, ensuring customer satisfaction.
- Provided expert guidance on store products, enhancing customer satisfaction.
- Maintained a well-stocked and orderly sales floor, ensuring availability of products for guests.
- Processed cash transactions and operated cash register to ensure smooth operations.
- Fostered an environment prioritizing ethical conduct, safety, and compliance.
Accounts Payable Specialist
Applied Underwriters Inc
01.2001 - 07.2023
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies,
- Applied proper code to invoices, files, and receipts to keep records organized and easily searchable.
- Verify attendance, hours worked, pay adjustments and post information onto designated records.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Managed the ordering of office supplies for a team of 70, maintaining optimal inventory levels.
- Handled multi-state payroll processing with precision.
Education
Associate of Science - Culinary Arts
Metro Community College
OmahaSkills
- Clerical Support
- Interpersonal Communication
- Decision-Making
- Problem-Solving
- Attention to detail
- Dependable and responsible
- Teamwork and Collaboration
- Planning and Coordination
- Data-Entry
Timeline
Appointment Scheduler
Nebraska Medicine`
10.2023 - 11.2024
Closing Expert
Target Corporation
11.2021 - 10.2024
Accounts Payable Specialist
Applied Underwriters Inc
01.2001 - 07.2023
Associate of Science - Culinary Arts
Metro Community College
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