Sarah Jones
Douglas
Summary
Personable and organized individual with talent for managing schedules and coordinating services. Possesses strong communication skills and adept at using software tools for tracking and reporting. Dedicated to ensuring smooth operations and achieving high levels of client satisfaction.
Overview
12
12
years of professional experience
Work History
Services Coordinator
Lincoln Public Schools- Early Development Network
10.2014 - 06.2019
- Completed intakes to enroll families in the program
- Maintained a caseload of 30-40 families with detailed documentation and client files
- Worked closely with families to identify their needs and find services to meet their developmental, educational, financial, healthcare, and housing needs
- Work with multiple providers to ensure services are provided as needed
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction
Family Resource Partner
CEDARS Youth Services
10.2012 - 10.2014
- Provided case management to youth and families in the foster care system
- Utilized close communication and home visits to support foster parents
- Identified the needs of youth to find suitable foster placement
- Maintained precise documentation and client files
- Worked cooperatively with other agencies to coordinate services
- Created monthly service plans
Youth Specialist
CEDARS Youth Services
06.2009 - 10.2012
- Acted as shift lead; delegated responsibilities and tasks to other staff
- Fostered a positive environment by discouraging violence, peer pressure, and prejudice
- Educated youth on independent living skills, healthy parenting, and problem-solving techniques
Office Assistant
State Farm Insurance, Ray Thompson
08.2007 - 09.2009
- Answered and directed customer questions and phone calls
- Identified customer needs and suggested coverage
- Performed policy changes
- Collected payments to prevent lapses in coverage
Education
Bachelor of Arts - Psychology
University of Nebraska-Lincoln
05.2010
Skills
- Excellent communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Ongoing client support
- Multitasking abilities
- Task prioritization
- Relationship building
- Attention to detail
Timeline
Services Coordinator
Lincoln Public Schools- Early Development Network
10.2014 - 06.2019
Family Resource Partner
CEDARS Youth Services
10.2012 - 10.2014
Youth Specialist
CEDARS Youth Services
06.2009 - 10.2012
Office Assistant
State Farm Insurance, Ray Thompson
08.2007 - 09.2009
Bachelor of Arts - Psychology
University of Nebraska-Lincoln
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