Sarah E MCINTOSH
Bellevue
Summary
Dynamic professional with extensive experience in customer service and retention at Charter Communications. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing time and building relationships, ensuring high-quality service delivery. Recognized for attention to detail and adaptability in fast-paced environments.
Overview
15
15
years of professional experience
Work History
House cleaner
Self Employed Services
Bellevue
06.2024 - Current
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Personal Shopper
Instacart
01.2023 - Current
- .
- Communicated with customers to confirm product selections and address concerns.
- Navigated local stores efficiently to source requested items quickly.
- Reviewed inventory levels to ensure availability of popular products for customers.
- Assisted customers in making informed purchasing decisions through product knowledge.
- Resolved issues related to orders, enhancing overall customer satisfaction and trust.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Retention Specialist
Charter Communications
10.2021 - 12.2023
- Developed customer retention strategies to enhance loyalty and satisfaction.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with teams to create effective communication campaigns for customers.
- Monitored account status to proactively address potential cancellations.
- Educated customers on product features to increase usage and retention.
- Conducted regular follow-ups with customers to ensure continued satisfaction.
- Implemented customer engagement initiatives through various channels and platforms.
- Resolved customer inquiries and issues efficiently to maintain positive relationships.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Implemented creative solutions to deal with special circumstances.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
Delivery Driver
DoorDash
08.2020 - 11.2023
- Accepting or rejecting orders, following driver app along with gps system, delivering orders accurately and in good condition within an optimal time frame.
Sales Agent
Omaha Steaks
11.2018 - 03.2020
- Assisted customers in selecting high-quality meat products and meal solutions.
- Educated clients on proper cooking techniques and product storage guidelines.
- Processed customer orders efficiently, ensuring accurate fulfillment and delivery.
- Collaborated with team members to maintain a clean and organized sales environment.
- Developed product knowledge through regular training sessions and self-study initiatives.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Implemented promotional strategies to highlight seasonal offerings and new products.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
Customer Service Representative
Dial America
10.2017 - 03.2018
- Temporary contract assignment making outbound sales calls. Negotiation, Sales tools, Client relationships, Upselling, product knowledge, effective communication
Cashier
Walmart Super-Center
08.2010 - 08.2013
- Processed customer transactions efficiently at checkout stations.
- Handled cash, credit, and gift card payments accurately.
- Provided friendly service and assistance to customers as needed.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Assisted in training new cashiers on procedures and systems.
- Resolved customer inquiries and complaints professionally and promptly.
Education
High school Diploma -
BELLEVUE EAST HIGH SCHOOL
Bellevue, NE12.2010
Skills
- Interpersonal communication
- Deescalating situations
- Adaptability
- Communication skills
- Attention to detail
- Creativity
- Leadership
- Time management
- Building relationships
- People skills
- Problem solving
- Determination
- Customer relationship management
- Conflict resolution
- Effective communication
- Team collaboration
- Scheduling flexibility
- Quality assurance
- Product knowledge
- Follow-up execution
- Customer service
- Carpet vacuuming
- Teamwork
- Housekeeping
- Laundry cleaning
- Exceptional communicator
References
References available upon request.
Timeline
House cleaner
Self Employed Services
06.2024 - Current
Personal Shopper
Instacart
01.2023 - Current
Retention Specialist
Charter Communications
10.2021 - 12.2023
Delivery Driver
DoorDash
08.2020 - 11.2023
Sales Agent
Omaha Steaks
11.2018 - 03.2020
Customer Service Representative
Dial America
10.2017 - 03.2018
Cashier
Walmart Super-Center
08.2010 - 08.2013
High school Diploma -
BELLEVUE EAST HIGH SCHOOL