Savannah De Los Santos
North Platte
Summary
Customer-focused Barista and Server with strong abilities in time management and teamwork. Expert in creating welcoming environments and efficiently handling high-pressure situations. Skilled in multitasking and conflict resolution, enhancing customer satisfaction through attentive service and collaboration.
Overview
4
4
years of professional experience
Work History
Barista
Scooters Coffee Shop
North Platte
11.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by engaging with patrons warmly.
- Collaborated with team members to ensure smooth operations during busy hours.
- Created a welcoming atmosphere through friendly interactions with customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Server
Rib & Chop house
North Platte
11.2024 - 06.2025
- Provided attentive service to guests in a fast-paced restaurant environment.
- Recommended menu items aligned with guest preferences and dietary restrictions to enhance dining experience.
- Managed tables efficiently, ensuring timely delivery of food and beverages.
- Ensured customer needs were met to drive satisfaction and loyalty.
- Addressed guest inquiries and resolved concerns promptly to enhance satisfaction.
- Trained new servers on procedures and customer service standards to maintain high service quality.
- Handled cash and processed payments accurately at the end of meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Kitchen Cook
Old Mill Rehabilitation
Omaha
10.2022 - 10.2023
- Prepared meals following dietary guidelines and resident preferences.
- Maintained kitchen cleanliness and adhered to food safety standards.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Ensured timely meal service during busy dining hours for residents.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Conducted routine inspections of kitchen area to ensure cleanliness and organization.
- Collaborated with the restaurant management to address customer feedback and improve service.
Education
High School Diploma -
Omaha South High Magnet
Omaha, NE05-2022
Skills
- Drink preparation
- POS system operation
- Order taking
- Cash register operation
- Upselling drinks
- Customer service
- Customer engagement
- Time management
- Multitasking abilities
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- Soft selling
- Hospitality service expertise
- Team leadership
- Decision-making
Timeline
Barista
Scooters Coffee Shop
11.2025 - Current
Server
Rib & Chop house
11.2024 - 06.2025
Kitchen Cook
Old Mill Rehabilitation
10.2022 - 10.2023
High School Diploma -
Omaha South High Magnet