Savannah Robberts
Yutan,NE
Summary
Experienced with managing client relationships and addressing client concerns. Utilizes strong communication to understand and meet client needs. Knowledge of problem-solving techniques and customer satisfaction strategies.
Overview
7
7
years of professional experience
Work History
Service Advisor
MHC Kenworth
04.2024 - Current
- Closing on payment effectively and timely with a yearly average of 2.7 days to close.
- Finalizing billing, warranty, and internal work orders with yearly average of 78% efficiency, above company standards.
- Maintaining positive atmospheres with less than ideal situations.
Agent
New York Life
08.2022 - 04.2024
- Handled large and small accounts of high personal investment with 98% accuracy.
- Communicated with parties by phone, email, and social media.
- Learned and adapted quickly in a fast-growing and competitive environment.
CSR/Shipping Admin.
H&H Trailers/Novae Corp.
08.2019 - 12.2021
- Utilized computers, phones, and email to ensure complete communication with all parties.
- Processed large financial transactions and transfer titles accurately averaging $100,000 closing days.
- Provided excellent customer service to international and local clients.
CNA
Avoca Specialty Care
11.2017 - 08.2019
- Maintained accurate records for up to 30 patients and communicated with all members of the healthcare team.
- Utilized efficient time management while under pressure.
- Assisted the supervising nurse with additional tasks to improve workflow.
Education
Certificate - Nursing
Iowa Western Community College
Council Bluffs, IA08.2017
Certificate -
Methodist College
Omaha, NE03.2016
Special Education Endorsement - Elementary Education
Northwest Missouri State University
Maryville, MO08.2015
Skills
- Critical Thinking Abilities
- Telecommunication Experience
- Prioritization and Time Efficiency
- Strong Organizational Skills
- Service Sales Expertise
- Payment Transactions Management
- Effective Issue Resolution
- Document management
- Customer Engagement
- Client Relationship Management
- Sales Enhancement Skills
- Scheduling
Timeline
Service Advisor
MHC Kenworth
04.2024 - Current
Agent
New York Life
08.2022 - 04.2024
CSR/Shipping Admin.
H&H Trailers/Novae Corp.
08.2019 - 12.2021
CNA
Avoca Specialty Care
11.2017 - 08.2019
Certificate - Nursing
Iowa Western Community College
Certificate -
Methodist College
Special Education Endorsement - Elementary Education
Northwest Missouri State University
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