Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Heilig

Omaha

Summary

Dynamic professional with a strong background in customer service and food safety, honed at DoorDash. Proven ability to navigate routes efficiently while ensuring order accuracy and maintaining vehicle integrity. Recognized for problem-solving skills and commitment to high standards, consistently delivering exceptional service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Dasher

DoorDash
The Villages
05.2024 - Current
  • Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
  • Delivered food orders to customers in a timely manner according to Dasher app instructions.
  • Assisted customers with placing their orders over the phone if needed.
  • Complied with local traffic laws while driving between pick-up locations and drop-off points.
  • Performed pre-trip vehicle inspections on a daily basis including checking fluids, tire pressure, brakes, lights.
  • Maintained an organized, clean and safe vehicle at all times.
  • Ensured proper handling of food items throughout the entire delivery process.
  • Regularly cleaned and sanitized vehicle interior surfaces such as door handles, steering wheel, after each shift.
  • Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
  • Adhered to company policies and procedures when delivering food orders.
  • Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.

Oyster Shucker

Acme Oyster House
Miramar Beach
01.2023 - 05.2024
  • Assisted with other seafood preparation tasks as needed.
  • Sorted, stored and rotated oyster inventory in the refrigerator.
  • Cleaned, opened and shucked oysters according to customer orders.
  • Adhered to company policies regarding storage, labeling, rotation and expiration dates for shellfish products.
  • Provided friendly customer service when customers requested assistance selecting or purchasing oysters.
  • Trained new employees on proper shucking techniques and safety protocols.
  • Discarded any damaged or spoiled shellfish before they reached customers.
  • Followed all applicable food safety guidelines while handling raw seafood products.
  • Ensured that all health codes were followed throughout the entire process.
  • Maintained a clean work area by disposing of shells properly.

Correctional Officer

Florida Department Of Corrections
Lake Butler
03.2017 - 04.2020
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.

Education

GED -

Army National Guard
Camp Robinson Arkansas
03-2010

Skills

  • Customer service
  • Food safety
  • Route navigation
  • Order verification
  • Vehicle maintenance
  • Problem solving

Timeline

Dasher

DoorDash
05.2024 - Current

Oyster Shucker

Acme Oyster House
01.2023 - 05.2024

Correctional Officer

Florida Department Of Corrections
03.2017 - 04.2020

GED -

Army National Guard

Similar Profiles

CREATE PROFILE
Scott Heilig