Tyler W. Johnson
Ashland,NE
Summary
Proven talent with 20 years of experience in the Lottery gaming industry. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
20
20
years of professional experience
Work History
OH QA Manager
Intralot USA
02.2024 - Current
- Mentors QA team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
- Conducts root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences.
- Established a culture of collaboration within the QA department, fostering open communication channels among team members.
- Reduced software defects by closely monitoring QA processes and providing timely feedback to the development team.
- Investigates customer complaints and performs corrective actions to resolve quality issues.
- Implemented risk-based testing prioritization of high-risk components, enabling efficient use of resources.
- Documented and standardized procedures to prevent recurring issues.
- Implemented a proactive preventative approach to QA through knowledge sharing, upfront in depth review and identification of potential problem areas to prevent issues downstream in the Software Development Life Cycle.
- Reduced UAT Observations, Hypercare issues, 2nd Level Incident Tickets, and software related field issues through Quality Assurance, leading to a reduction in support requirements from onsite departments(Operations, Hotline, Dispatch, Field Service, Warehouse), and development support after the FAT phase.
Sr. DevOps Analyst
Intralot USA
02.2021 - 02.2024
- Standardize, organize, and streamline tasks and processes to create value and minimize risk.
- Provide technical and operational support for systems.
- Standardizing and where appropriate automating operational procedures through operational checklists and/or scripting languages.
- Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions.
- Quick response / action for items escalated to the support group via the Intralot Service Desk.
- Supported system and user acceptance testing activities including issue resolution to help complete tasks in a timely manner.
- Work with second and third level engineers to ensure all incidents in production are handled and resolved in a timely manner and keep the projects running at optimum capacity.
- Ability to collaborate with others to identify inefficiencies and process improvements. Embrace change and focus on continuous improvement.
Technical Project Manager
Intralot USA
01.2018 - 08.2020
- Identify opportunities for innovation in client service delivery and process efficiency.
- Increase team productivity and automate repetitive tasks.
- Spearhead multiple projects from conception to completion in various environments.
- Forge sustainable relationships with internal and external stakeholders to efficiently resolve problems.
- Evaluate customer requirements, analyze needs, and manage expectations.
- Mentor and train 5 project team members throughout the project life cycle.
- Drive effective decision-making, manage multiple projects simultaneously and collaborate with cross-functional teams.
Lead Business Analyst
Intralot USA
09.2012 - 01.2018
- Executes in depth software testing, track issues and determines if system requirements have been met
- Defines and tracks quality assurance metrics such as defect densities and open defect counts
- Writes documentation to describe program evaluation, testing, and correction
- Responsible for the development, design, and testing of proprietary lottery industry software.
- Performs maintenance & monitoring of client’s Production/UAT System
- Writes, maintains, and performs site acceptance testing and regression testing standards
System Operator Team Lead
Intralot USA
04.2011 - 09.2012
- Primarily responsible for the maintenance, creation, and implementation of procedures and documentation as needed for the Operations department
- Assisted Business Analyst/Application Specialist with system testing
- Provided guidance and training to other System Operators
- Resolved escalated Hotline calls
- Responsible for leave coverage
- Performed system maintenance procedures
Business Analyst
Intralot USA
01.2011 - 04.2011
- Continued job responsibilities of a Hotline/System Operator Team Lead
- Maintained Lottery software specifications
- Developed test plans, test cases, test scripts, and test summaries
- Responsible for all phases of the testing life cycle
- Assisted Lottery with installation of proprietary software
Hotline System Operator Team Lead
Intralot USA
09.2008 - 04.2011
- Continued job responsibilities of a Hotline/Operator II
- Primarily responsible for the maintenance, creation, and implementation of procedures and documentation as needed for the Operations department
- Provided guidance and training to other Hotline/System Operators
- Resolved escalated Hotline calls
- Responsible for leave coverage
- Performed system maintenance procedures
- Assisted Operations Supervisor with call monitoring
Hotline System Operator II
Intralot USA
02.2008 - 09.2008
- Continued job responsibilities of a Hotline/Operator I
- Maintained procedures and documentation
- Provided guidance to Hotline/System Operator I Staff
- Responsible for providing training to new operations employees
- Assisted in the applications testing environment
Hotline System Operator I
Intralot USA
06.2005 - 02.2008
- Continued job responsibilities of a Hotline Operator
- Ran queries on relational databases to satisfy information requests
- Operated proprietary Intralot software applications
- Monitored communications devices
- Responsible for running computer backup procedures
Education
Some College (No Degree) - Information Systems Management
Peru State College
Peru, NESkills
- Windows – Linux - MS Office Suite – Visio - MS Project Server – Jira – Confluence - SharePoint - CRM - Unix -AIX - NET - Web Services - XML - JSON - HTML - SQL – Oracle – DevOps - Agile - Quality Assurance Management - Continuous Implementation - Continuous Learning - Continuous Improvement - Teamwork - Communication
Timeline
OH QA Manager
Intralot USA
02.2024 - Current
Sr. DevOps Analyst
Intralot USA
02.2021 - 02.2024
Technical Project Manager
Intralot USA
01.2018 - 08.2020
Lead Business Analyst
Intralot USA
09.2012 - 01.2018
System Operator Team Lead
Intralot USA
04.2011 - 09.2012
Business Analyst
Intralot USA
01.2011 - 04.2011
Hotline System Operator Team Lead
Intralot USA
09.2008 - 04.2011
Hotline System Operator II
Intralot USA
02.2008 - 09.2008
Hotline System Operator I
Intralot USA
06.2005 - 02.2008
Some College (No Degree) - Information Systems Management
Peru State College
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