Shae Reiners
Grand Island
Summary
Dynamic and results-driven professional with extensive customer service expertise at Riverbend Apartments. Proven ability to enhance tenant satisfaction through effective problem-solving and organized property management. Skilled in multitasking and communication, ensuring smooth operations and positive client interactions. Committed to fostering independence and well-being in diverse environments.
Highly-qualified, with proven success in improving operations and solving problems. Proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Representative
Riverbend Apartments
08.2022 - 03.2025
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided prequalifying questionnaire to prospective tenants if they may qualify based on income restricted guidelines before accepting lease applications.
- Greeted clients, conducted tours of property and apartments, and prepared leases.
- Performed everyday essential office duties: answering phone calls, emails, resident inquiries, receiving/submitting invoices upon vendor completion, properly documenting resident complaints, prioritize service requests based on severity of the issue, etc.
- Ensured proper move out procedure: move out walk through with maintenance, collect money due through 30 day notice, document possessions remaining, full breakdown of Security Deposit Dispositions for tenants that have moved out.
- Collect and process rent, late fees, refurbishment costs, attorney's fees, and collection agency reimbursement.
- Assisted in quarterly inspections to ensure upkeep of building and unit functionality.
Electrical Apprentice
BonnaVilla
07.2021 - 01.2022
- Handled installation of electrical components by splicing, joining and connecting wires for outlets, switches, and lighting in prefabricated houses.
- Read and interpret blue prints for new installations.
- Effectively work in face paced environment.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Properly communicate with team members in department to ensure completion of tasks.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Direct Support Professional
Integrated Life Choices
02.2019 - 06.2020
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
Flooring Installer
David DuBry
06.2015 - 02.2019
- Assisted in tear out and disposal of old carpet/tile.
- Prepared floor by leveling, cleaning, laying new tack strip, for new carpet/tile.
- Stalked necessary tools and equipment for current and upcoming jobs.
- Recorded measurements and devised plans to match installation specifications.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Lexington High School
Lexington, NE12-2009
Skills
- Customer service expertise
- Phone and email etiquette
- Property management
- Creative problem solving
- Organized mindset
- Customer service
- Multitasking
- Self Sufficient
- Professional
Timeline
Leasing Representative
Riverbend Apartments
08.2022 - 03.2025
Electrical Apprentice
BonnaVilla
07.2021 - 01.2022
Direct Support Professional
Integrated Life Choices
02.2019 - 06.2020
Flooring Installer
David DuBry
06.2015 - 02.2019
High School Diploma -
Lexington High School
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