Shaeyla Ziemba
Omaha
Summary
Insurance professional with robust experience in underwriting, claims management, and risk assessment. Known for strong analytical skills, clear communication, and adaptability to changing industry needs. Proven ability to collaborate effectively with teams to achieve results. Highly skilled in policy analysis, regulatory compliance, and customer service. Reliable and focused on delivering impactful solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Farm Bureau Financial Services
08.2024 - Current
- Reviewed insurance applications and documents for completeness and compliance with underwriting guidelines
- Assisted clients in selecting appropriate insurance coverage based on their needs and budget
- Provided excellent customer service by promptly responding to client inquiries and resolving issues
- Maintained a high level of knowledge regarding various insurance products, industry trends, and regulatory changes
Insurance Agent
Farmers Insurance Group
03.2022 - 11.2023
- Supported Property/Casualty as well as Life/Health products and policies
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Work with other agents to establish and meet marketing goals
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each day
- Adaption of skills necessary to operate a business
Insurance Agent
State Farm Insurance
02.2021 - 11.2021
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Work with other agents to establish and meet marketing goals
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each day
- Adaption of skills necessary to operate a business
Insurance Agent/Broker
Together Health
01.2020 - 06.2021
- Review clients' health care plan and help them evaluate their needs against the services and coverage they are eligible to receive
- Make recommendations about obtaining supplemental insurance and help people understand their options for insurance policies
- Educated, answered questions, and handled discussions and transactions in a professional manner
- Undertake sales-related duties, such as prospecting, networking, marketing, relationship management, achieving a set quota, and implementing member retention strategies
Office Administrator
Wekiva Falls RV Resort
06.2019 - 11.2020
- Answers telephone, route call, take messages, and provides general information
- Greets and directs visitors, answers routine inquiries, maintains log of inquiries as required
- Booked leases, availability, payments, and work with ledgers.
- Performs a variety of routine assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials, types and mails form letters
- Establishes, maintains, processes, and/or updates files, records, and/or other documents
- May perform specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines, as appropriate to the position
- May schedule or assist in scheduling appointments, meetings, and/or conferences, as appropriate to the position
- Performs miscellaneous job-related duties as assigned
Insurance Producer
Arias Agencies
01.2018 - 08.2019
- Life and annuities license
- Calculating premiums and establishing payment methods
- Monitoring insurance claims and helping clients settle them
- Fulfilling all policy requirements
- Customizing insurance programs to suit individual customer needs
- Inspected property to examine its overall condition and decide it's an insurance risk
Medical Technician
Fremont Area Medical Center
01.2014 - 07.2015
- Assist nursing staff in administering basic treatments
- Perform basic nursing procedures
- Monitor vital signs, ECG/EKG's, and patient condition
- Take fluid samples or other specimens for testing
- Assist patients with everyday needs
- Keep patient rooms tidy and sanitized
- Ensure rooms have adequate patient care supplies
- Assist patients with issues or needs
- Provide appropriate emotional support
Education
High School Diploma -
Columbus High School
Columbus, NE12.2010
undefined
Metro Community College
Omaha, NE12.2022
Skills
- Insurance Knowledge and Sales
- Marketing
- Customer Service
- Account Management
- Time management
- Word processing
- Sales
- Office experience
- Clerical experience (Vital signs, EKG)
- Data entry
- Administrative Support
- Research
- Customer Relationship Management
- Sales Management
- Strong Verbal and Written Communication
- Business Development
- Insurance sales
- Salesforce
- Filing
- Excellent Organization
- Microsoft Office (Word, Excel, Outlook, OneDrive, PowerPoint)
- Cold Calling
- Typing
- First Aid & CPR
- Inside / Outside Sales
- Telemarketing
- Clerical experience
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
- Documentation
- Customer service
- Client relations
- Client needs analysis
- Policy writing
- CRM software
- Leads prospecting
- Email marketing
- Quotes and sales
- Property insurance
- Life insurance
- Policy renewals
- Customer follow-up
- Licensed insurance agent
- Auto insurance
- Cold calling
- Negotiation abilities
- Policy adjustment
- Critical thinking
- Policy Knowledge
- Insurance practices
- Billing inquiries
Certification
- Insurance Producer License
- Life Insurance License
- Crane Certification
- First Aid Certification
- CPR Certification
- Life & Health Insurance License
Personal Information
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate to: Omaha, NE, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Willing To Relocate
Omaha, NE
Timeline
Insurance Specialist
Farm Bureau Financial Services
08.2024 - Current
Insurance Agent
Farmers Insurance Group
03.2022 - 11.2023
Insurance Agent
State Farm Insurance
02.2021 - 11.2021
Insurance Agent/Broker
Together Health
01.2020 - 06.2021
Office Administrator
Wekiva Falls RV Resort
06.2019 - 11.2020
Insurance Producer
Arias Agencies
01.2018 - 08.2019
Medical Technician
Fremont Area Medical Center
01.2014 - 07.2015
undefined
Metro Community College
High School Diploma -
Columbus High School